Service Delivery Manager (SDM)

Location, Type, Skill, Responsibilities & More

Service Delivery Manager (SDM)

Location: Mannheim, Germany

Type: Full-time, On-site

Hours: 8 hours per day

Skills: Service Management (ITIL), SLA & KPI Management, Process Design & Optimization, Service Transition & Onboarding, (CSI)

Description: BCIC Swiss GmBH | Best Connect International Company is looking for a Service Delivery Manager in Germany.

Responsibilities

• Manage service delivery and ensure SLA compliance
• Lead incident, problem, and change management processes
• Coordinate with internal teams, stakeholders, and vendors
• Monitor service performance and drive continuous improvement
• Support service transitions and uphold ITIL standards

Requirements

• Valid permit to work in Germany
• Fluency in German & English
• Experience in service management
• Strong knowledge of ITIL/ITSM
• Excellent communication and stakeholder management skills

Salary: Negotiable

Interested candidates are encouraged to apply or share this opportunity.

Apply to: along with WhatsApp Number.

Apply Now!

Fahmida Ahmed Tithi

Junior Recruiter

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