ServiceNow Lead Developer

Role: ServiceNow Lead Developer
Contract: 12 month duration (extension available)
Location: Remote
Skills: CSM

We are seeking a ServiceNow Lead Developer with strong expertise in CSM to join our growing team. In this role, you will not only be hands-on in designing, developing, and implementing ServiceNow CSM solutions but also serve as a technical leader for a small team of developers. You will guide best practices, ensure quality delivery, and foster collaboration to achieve business goals.

Key Responsibilities

• Lead the design, development, and implementation of ServiceNow CSM solutions, ensuring alignment with business requirements and platform best practices.
• Serve as the technical point of contact for CSM-related initiatives, advising stakeholders on solution design and platform capabilities.
• Provide hands-on development for complex configurations, scripting, and integrations within the CSM module.
• Oversee and mentor a small team of ServiceNow developers, promoting skill growth, collaboration, and accountability.
• Collaborate closely with business analysts, project managers, and stakeholders to translate requirements into scalable technical solutions.
• Establish and enforce coding standards, best practices, and quality assurance processes within the team.
• Support platform upgrades, patching, and performance tuning with a focus on CSM functionalities.
• Stay current with the ServiceNow ecosystem, particularly enhancements related to CSM, and make recommendations for adoption.

Required Qualifications

• Proven experience as a ServiceNow Developer, with a strong focus on CSM.
• Hands-on expertise in configuring and customizing CSM applications, workflows, case management, portals, and integrations.
• Solid understanding of ServiceNow scripting (GlideScript, JavaScript, Flow Designer, etc.) and platform configuration.
• Experience leading or mentoring small teams of developers in a collaborative environment.
• Strong soft skills: excellent communication, active listening, and the ability to engage with both technical and non-technical stakeholders.
• Ability to balance strategic leadership with hands-on delivery.
• ServiceNow certifications (CSA, CAD, CSM specialty) are highly desirable.

If this could be something of interest for you, please apply below or reach out for more details!