Specialist SE - Service Cloud

Job Overview

We are seeking a Specialist Solution Engineer, also known as a "Pre‑sales Consultant," to serve as a solution advisor in the sales cycle. The role is based in the EMEA Central Solution Engineering team and focuses on Service Cloud for the Germany and Austria regions.

Responsibilities

• Lead discovery workshops and technical discussions with clients to gather needs, identify pain points, and propose effective Service Cloud solutions.
• Deliver product, technical, and security‑related responses on RFPs/RFIs.
• Build and present appealing demos of Salesforce Service Cloud products, including solution concepts, to key decision‑makers to address their business issues and demonstrate value.
• Keep up‑to‑date with technology trends and Salesforce products to maintain vital knowledge for the role.
• Lead the solution side of the sales cycle.
• Show a strong curiosity about career growth and participate in internal training programs and mentorship initiatives.
• Have willingness and flexibility to travel as needed, mainly in the DACH region.

Required Qualifications

• Understanding of customer business requirements in the service context across multiple industries, and ability to translate those needs into a compelling vision and roadmap.
• Track record of 5+ years in solution engineering, consultancy, delivery or training within a software solutions organization.
• Confirmed time‑management skills in a dynamic team environment.
• Inquisitive, practical, and passionate about technology and knowledge sharing.
• Strong research skills, enjoying deep dives into topics and problem solving.
• Excellent communication skills, capable of conveying technical concepts to both technical and non‑technical audiences.
• Fluency in German and English.
• Existing Salesforce product knowledge and certifications is a plus, but not mandatory.
• Solid understanding of AI, data, automation, generative AI strategy, and LLM‑based autonomous agents.

Legal Information

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, training, assessment of job performance, discipline, termination, and everything in between.