Sr Collaboration Architect (Cisco Webex / Unified Communications) (Req#1052)

Overview

Seeking candidates geographically located in the Pacific or Mountain Time Zones

As a Sr Collaboration Architect at ePlus, you will serve as a hands‑on technical leader responsible for the design, implementation, and delivery of enterprise collaboration solutions. This role is delivery‑focused and highly customer‑facing, owning solutions end‑to‑end from technical discovery through deployment and escalation support. At the same time partnering with our senior solutions architects, engineers, and consultants to translate client needs into practical, sustainable IT roadmaps.

You will work closely with customers’ IT and telecom teams to design and deliver hybrid and cloud‑based collaboration environments, with a strong emphasis on Cisco Webex Calling (Multi‑Tenant and Dedicated Instance) and migrations from legacy on‑premises platforms, while providing additional support for Microsoft Teams and Zoom as needed.

This is a post‑sales role designed for architects who enjoy being deeply technical while acting as a trusted delivery expert for complex collaboration engagements.

Your Impact

Architecture & Delivery

• Lead the design and hands‑on implementation of multi‑vendor voice, video, and collaboration solutions
• Own solutions end‑to‑end, including technical workshops, architecture design, deployment, and escalation support
• Design and deliver hybrid collaboration environments, with a focus on migrating customers toward cloud‑based platforms
• Develop and execute implementation plans that meet customer timelines while minimizing business disruption
• Coordinate with telecom carriers for troubleshooting, PSTN connectivity, and number porting activities
• Engineer collaboration solutions based on capacity planning and functional requirements
• Implement tactical plans to meet project timelines while minimizing disruption to the customer environment
• Perform detailed environmental assessments and provide clear, actionable technical recommendations

Collaboration Technologies

• Architect and deliver solutions across:
• Cisco Webex Calling (Multi‑Tenant and Dedicated Instance)
• Cisco Unified Communications (CUCM) in migration and coexistence scenarios
• Contact Center and enterprise video conferencing platforms
• Carrier‑integrated voice solutions, including PSTN connectivity
• Zoom Phone, Microsoft Team, Ring Central, and other cloud services
• Lead complex number porting, carrier coordination, SBC configuration, E911, and survivability designs
• Troubleshoot and resolve advanced collaboration and telephony issues across customer environments

Customer & Internal Engagement

• Act as the primary technical delivery lead for assigned customer engagements
• Lead post‑sale technical workshops and solution deep dives with customer IT and telecom teams
• Serve as an escalation point for internal engineers and consultants during complex deployments
• Occasionally support pre‑sales activities such as technical validation, scoping, and solution refinement
• Collaborate with internal architects and engineering leadership to develop repeatable delivery standards and documentation

Vendor & Technology Leadership

• Engage with Cisco, Zoom and other technology partners for solution validation, lab access, and advanced troubleshooting
• Stay current with collaboration technologies, product roadmaps, and industry best practices
• Maintain advanced technical certifications and pursue additional certifications as recommended

Qualifications

Required Knowledge & Skills

• Strong understanding of cloud‑based collaboration and telecommunications architectures
• Knowledge of typical service provider processes and systems, end‑user requirements, and the Software as a Service (SaaS) business model
• Deep hands‑on experience with:
• SBCs, PSTN connectivity, and carrier integrations
• Number porting and telecom provider coordination
• E911, high availability, and survivability design
• Premise to Cloud migrations inclusive of third‑party application integration
• Proven troubleshooting methodology with strong analytical and problem‑solving skills
• Ability to lead customer discussions confidently and translate business requirements into technical solutions
• Proven troubleshooting methodology with strong analytical skills, attention to detail, and a desire to understand the “why,” not just the “what” or “how.”
• Energetic and self‑motivated, with a positive, collaborative approach to building customer confidence while driving continuous improvements to support processes and tools
• Professional, customer‑focused demeanor with excellent verbal and written communication skills

Technology Experience

• Cisco Webex Calling (Multi‑Tenant and Dedicated Instance)
• Cisco Unified Communications Manager (CUCM) in hybrid or migration scenarios

Education & Experience

• 7+ years of hands‑on IT experience
• 4+ years in a senior engineering or architect‑level role

Position Specifics

The base salary range for this position at commencement of employment is expected to be between $140,000 and $170,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job‑related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at‑will” position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Equal Employment Opportunity Statement

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.