Sr. Quality Evaluator (f/m/d) Social Media Sales - Dutch

Description Power your game-changing careerAre you looking for a job that suits you and your life?Then this job isjust rightfor you.In this position asa Sr. Quality Evaluator (f/m/d) for Dutch, you will be monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in assessing quality standards and provides insight to customers to contribute to program performance improvements.With the following conditions:Start | full-time | permanent contract| 100% on-site Andreasstr. 10, 10243 Berlin | Monday - Friday from09:00-17:30| Dutch and English | 32 400,- base salary gross/year (2700,- gross/month) + possible bonus of 500,- gross/monthDoes that fit in with your everyday life?Perfect! Thenit''sour turn - read on and let us impress you, just as we impress ouremployeesday after day.Wereproud to be recognized with awards such as ''World''s Best Workplaces,'' Best Companies for Career Growth, and Best Company Culture, year after year.Career growth and personal developmentWhether you are a career changer, re-entering the workforce, or a specialized expert- this isa great opportunityto experience the power ofwhatsnext and develop friends for life at the same time.Wellgive you all the training,cutting-edgetechnologies, and the continuing supportyoullneed to succeed.Plus, at Concentrix,theresa real career and personal growth potential. In fact, mostof our managers and leaders have been promoted from within!Thatswhy we offera range ofspecializationsand leadership developmentprogrammesdesigned to set you on your way to the kind of careeryouvealways envisioned.What you will do in this roleYour tasks will be:To monitor, evaluate, and audit a sampling of inbound and/or outbound calls and other contact methods, including chat, call, and emailTo meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and report results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)To participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practicesTo participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changesTo maintain a strong program knowledge base; basic understanding of client products, services and/or program strategiesTo participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)To support management focus on review of key drivers, metrics, and operational processes (including Training) that drive Balanced Scorecards and count profitability goalsYour qualificationsConcentrix is a great match if you:For internal applicants: A minimum of 6 months of work experience within Concentrix in either the CS or the Sales account (Multilingual with Sales account experience of at least 6 months preferred)Possess strong communication skills in Dutch (C1 - C2) and English (C1) both written and verbalCan work on-site in Berlin (mandatory)Have previous experience in Quality-related roles within the BPO businessHave previous experience or touchpoints with Social Media advertisingPossess a strong attention to detailAre a self-starter, have a sense of urgency, and work well under pressurePossess the ability to multitask and meet the timelines of deliverablesAre proficient in Microsoft OfficeYour benefits:Access to LinkedIn Learning, our internal training database, and career opportunitiesAccess to our stock purchase programA company pension planOnline shopping discountsSponsored membership of different fitness centersAccess to our Employee Assist Program, which offers you confidential support from professionals, anywhere, anytime, even for your loved onesGet involved in your favorite topic in our Game Changer Resource Groups: Network of Women, Black Professionals Network, PRIDE (LGBTQ+), Ability (people with disabilities), Dynamic (people with neurodiversity), Women in Tech, #OneEarthConcentrix, and many moreAdvice for internal candidates:*** If the requirements match your profile, please apply directly in Workday with your letter of motivation AND either upload your current CV OR update your career profile in Workday (both should reflect your current position at CNX). If these formal requirements are not fulfilled, you will not be considered for this vacancy. ***Location:DEU Berlin - 10 East BuildingLanguage Requirements:Dutch (Required), English (Required)Time Type:Full time