Strategic Operations Intern

Wonder Tools is seeking a Strategic Operations Intern to support the publication’s day-to-day operations, subscriber communications, and business development efforts. This role is ideal for a detail‑oriented undergraduate who wants hands‑on experience in the business side of digital media—including customer relations, sponsor support, partnership outreach, and operational workflows. You’ll work closely with the founder.

Subscriber Relations & Customer Service

• Respond to subscriber emails and Substack direct messages (questions about subscriptions, billing inquiries, access issues, tool suggestions)
• Handle routine refund and cancellation requests using established guidelines
• Escalate unusual or sensitive inquiries to the founder
• Respond to inbound PR and media inquiries: acknowledge, gather relevant details, and route to the founder for response
• Maintain a log of common subscriber questions and feedback to inform future content and FAQ resources

Research & Administrative Support

• Research tool details for upcoming posts when directed: pricing, platform availability, free vs. paid features, privacy policies
• Gather and verify links for newsletter posts (tool homepages, pricing pages, relevant past Wonder Tools posts)
• Help maintain the content calendar, post ideas tracker, and archive of published posts
• Support monthly paid subscriber operations: export and reformat subscriber lists for Luma event invitations, assist with event setup logistics
• Handle ad hoc research and administrative tasks related to growth, partnerships, and operations

Invoicing & Financial Admin

• Generate and send invoices to sponsors and workshop clients using established templates
• Track payment status and send polite follow‑ups on outstanding invoices

Qualifications

• Currently pursuing a bachelor’s degree in Communications, Journalism, Marketing, Business, Media Studies, or a related field, or strong interest in newsletters, writing, journalism, or publishing.
• Strong written communication skills—able to draft professional, friendly emails and outreach messages
• Detail‑oriented and highly organized, with ability to manage multiple tasks and follow through reliably
• Comfortable working with documents, spreadsheets, email, and web‑based tools (Google Sheets, Gmail, etc.)
• Interest in digital media, technology, AI, or the newsletter/creator economy
• Proactive and resourceful—willing to figure things out independently and ask smart questions
• Responsive and professional in written communication

Nice to Have

• Familiarity with Substack, newsletter platforms, or email marketing tools
• Experience with customer service, sales support, or outreach in any context
• Exposure to CRM tools, project management tools (Notion, Asana, Trello), or basic data analytics
• Interest in productivity tools, AI, or journalism

What You’ll Gain

• Direct experience working with the founder of a fast‑growing, highly‑rated independent media publication
• Hands‑on exposure to business development, partnership outreach, and sponsor relations in digital media
• Experience with the operational side of scaling a newsletter with 84,000+ subscribers as it heads to the near‑term goal of 100,000 global subscribers
• Practical skills in professional communication, customer relations, and project coordination
• A portfolio of real outreach, research, and communications work

Hourly compensation during the internship: $15-$20.

Internship duration: March - TBD.