Support Engineer L2

Why Work At Nebius

Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.

Where We Work

Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 800 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.

The team

Customer experience at Nebius AI Cloud involves tackling customers’ challenges and directly impacting their success by solving real-world AI and ML problems at massive GPU cloud scale. You’ll not only resolve issues, but play a key role in shaping clients’ business success by optimizing their AI solutions. Working with advanced GPUs such as H200, B200 and GB200, as well as modern ML frameworks, you’ll influence the development of the Nebius AI Cloud and gain experience at the intersection of infrastructure and AI. With minimal bureaucracy, you’ll have the freedom to innovate, take ownership and drive change. Opportunities for growth are abundant in this vibrant and supportive professional community.

The role

We are looking for the Support Engineer L2. You will handle complex issues escalated from L1 support and Technical Account Managers, bringing advanced expertise in Linux, networking, Kubernetes and scripting for high-level troubleshooting. This role demands exceptional problem-solving, clear communication and a customer-centric approach to ensure service reliability.

You’re welcome to work in our office in Amsterdam, Netherlands or remotely from any other EU country.

Please note that this is a shift work.

Your responsibilities will include:

• Advanced issue resolution Diagnose and resolve escalated issues with high proficiency in Linux, networking, Kubernetes and data storage, minimizing downtime. Lead complex troubleshooting efforts and document solutions for use across teams.


• Technical expertise and leadership Apply advanced Linux skills for efficient OS management and problem resolution. Utilize in-depth networking knowledge to troubleshoot and optimize network configurations. Manage containerized applications within Kubernetes environments, handling complex deployments and ensuring service continuity. Use advanced Python and Bash scripting to automate tasks, streamline workflows, and improve team efficiency. Demonstrate deep understanding of data storage concepts to diagnose storage issues and optimize data management practices.


• Customer communication Ensure clear, professional updates to customers, explaining complex issues in a user-friendly way. Oversee escalations to higher-level support or engineering teams, ensuring adherence to escalation protocols.


• Documentation and process improvement Create, update and oversee technical documentation, troubleshooting guides and knowledge base articles. Identify recurring issues, recommend improvements, and implement best practices to enhance service reliability and team efficiency.

We expect you to have:

• Bachelor’s degree in Computer Science, Information Technology or related field preferred.
• 7+ years in technical support with advanced skills in Linux and networking; experience managing and mentoring a support team of 5+ engineers.
• Advanced expertise in Linux administration and troubleshooting.
• Strong networking knowledge, including protocols, IP configurations and diagnostics.
• Advanced proficiency with Kubernetes for managing complex deployments and troubleshooting.
• Proficient in Python and Bash for complex automation and task management.
• In-depth understanding of data storage principles, types and management.

We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!