Systems Development Coordinator

Your tasks

About the role:
As a Systems Development Coordinator, you will support our business applications and users across the organization. You will play a key role in ensuring smooth daily operations, assisting users with questions, conducting trainings, and coordinating support activities. Over time, you will also contribute to system testing, configuration, and the evolution of our digital tools, making this role an excellent opportunity for growth within the Systems Development Team.

• Provide user support by answering system-related questions, troubleshooting issues, and guiding colleagues through best practices
• Conduct and coordinate user trainings and help drive adoption of our business applications
• Test new system developments and enhancements to ensure functionality, stability, and alignment with business requirements
• Support system configuration, documentation, and maintenance tasks as needed
• Monitor, analyze, and help resolve technical issues in collaboration with internal and external stakeholders
• Contribute to process optimization initiatives in close cooperation with different departments

Application Deadline

Your profile

• First experience in user support, project management, or a similar role
• Strong communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical users
• Structured, proactive, and solution-oriented working style, with the ability to prioritize in a fast-paced environment
• High IT affinity; experience with Microsoft Business Central, Dynamics 365 Sales, Power Apps, Shopify or Zendesk is a plus
• Basic understanding of agile methodologies (Scrum) is a plus
• Fluent in English; German is a plus

We offer

• A creative and international working environment with established systems and tools in a dynamic family business
• An open corporate culture with flat hierarchies and fast decision-making processe
• Flexible working hours with the option to work from home on one day per week
• Two-year fixed-term position with the option to extend
• A full-time position (37.5 hours/week) and 30 days' vacation
• An office in the heart of Cologne in a listed Art Nouveau building with a great atmosphere and an excellent canteen