Team Lead – IT Support (f/m/d)

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Make millions of people work better every day.

We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.

deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.

IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department.

Your mission

• Provide leadership to the IT support team, ensuring a cooperative and productive work environment
• Plan and develop a high-performing team, covering all relevant IT areas, by managing the recruitment process, creating development plans, and implementing comprehensive training programs
• Oversee daily operations, ensuring efficient workflows, meeting KPIs, and maintaining SLAs while addressing customer issues promptly and professionally to enhance customer satisfaction
• Drive performance management by setting clear KPIs, monitoring team performance, and identifying areas for improvement through regular reporting and trend analysis
• Stay up-to-date with the latest technology trends, continuously optimizing processes, and integrating new tools that align with industry standards and enhance team performance

Your profile

• Minimum of 5 years' experience in IT support, including at least 2 years in a leadership capacity
• Demonstrated proficiency in people management and leadership
• Strong technical expertise and experience with mobile device management systems, Microsoft 365 and/or Google Workspace, software and hardware support
• Proven track record of effectively leading and motivating teams in dynamic environments
• Exceptional problem-solving, communication, and interpersonal skills
• Fluent in English; proficiency in German is advantageous

Why us?

• Become part of the IT revolution - we are a small but rapidly growing team in Berlin and Munich with big ambitions - and witness how we build a startup from the ground up to become the leading IT operating system in Europe
• Attractive compensation package, including a virtual share package (VSOP)
• High responsibility and ownership from day one
• Benefits: public transportation ticket or Urban Sports Club, Corporate Benefits
• Well-equipped offices in Munich and Berlin-Mitte

We are looking forward to receiving your application!

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service, Information Technology, and Strategy/Planning
• Industries: IT Services and IT Consulting

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