Technical Support Team Lead (m/f/d)

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Why voize? Because we’re more than just a job! At voize, we are revolutionizing the care industry with AI: Care workers simply speak their documentation into their smartphone, and our AI automatically generates the correct entries. This saves each care professional an average of 39 minutes per day , improves documentation quality, and makes their workday significantly more efficient and enjoyable.

voize is Y Combinator-funded, already used in over 1000 senior care facilities , and has grown 100% in the last 90 days . Our customers save over 3.5 million hours annually—time that is spent on people instead of paperwork.

But this is just the beginning. With our proprietary voize AI, we are not only transforming the healthcare industry, but also have the potential to create value across multiple industries—from healthcare to inspections.

As a dynamic team, we combine cutting-edge technology with social impact.

Your Mission: Maximize adoption & drive success!

We are seeking a Customer Support Team Lead to lead our frontline support team. This role owns incident resolution, customer satisfaction, and support efficiency. The Team Lead is accountable for ensuring fast, consistent, and scalable support delivery across verticals, while building out knowledge management and automation capabilities.