Team Lead (m/f/d) Service Administration

stp.one WorkFromHome

Stellenbeschreibung:

Short description

Team Lead (m/f/d) Service Administration , you take ownership of structures, processes, and service quality in an environment where reliability and excellence truly matter. You combine strategic thinking with hands‑on involvement in daily operations and continuously evolve services that support legal professionals in their day‑to‑day work.

If you are ready to take responsibility, actively shape service excellence, and move legal tech forward, apply now and become part of our team.

Key Details

Location: Karlsruhe (Brauerstr. 12, 76135 Karlsruhe) or Lauf a.d. Pegnitz (Oskar-Sembach-Ring 26, 91207 Lauf)

We offer a hybrid work model with flexibility between remote work and office days.

Start Date: as soon as possible

Your profile

Professional Expertise

You bring several years of experience in a comparable role or as a senior expert / professional team coordinator within a service, project, or administrative environment.
You have strong expertise in building, further developing, and applying processes, standards, and methodologies.
You have very strong Excel skills and confidently use them for reporting, analysis, and KPI‑driven steering.
You have experience with common ERP and CRM systems and understand how invoicing and billing processes are efficiently mapped and managed within these systems.
You bring a solid business and financial understanding and are able to assess commercial aspects within a service and project context.
You have experience coordinating and steering tasks, projects, or service‑related initiatives based on KPIs and metrics.
You demonstrate strong problem‑solving and conflict management skills.
You communicate confidently in German and English .
You are willing to travel occasionally, as your team is distributed across our locations, and you enjoy visiting your team members on‑site approximately once per quarter .

Personality & Leadership

You are a strong communicator who motivates and develops people.
You think analytically, work in a structured manner, and make clear decisions.
You show learning agility and adapt quickly to changing environments.
You maintain a strong customer focus and combine service quality with business thinking.

Your team

You will take over the leadership of our PMO (Project Management Office) team within Service Administration and report directly to our Director Professional Service. The team currently consists of 6 team members.

Contact details

Alexandra Ferschke
E-Mail:

Your mission

Leadership & Team Responsibility

You lead, coach, and motivate your team, fostering a culture of trust, ownership, and continuous development.
You create clear action plans, prioritize tasks, and ensure transparency regarding goals, progress, and results.
You establish and use KPIs to monitor team performance and derive targeted improvement measures.
You conduct regular one‑on‑ones, feedback, and development discussions, actively supporting individual growth.
You strengthen cross‑team collaboration and act as a role model for open and respectful communication.

Functional Responsibilities (Service Administration)

You develop, implement, and maintain standards, processes, and methodologies within the service and administration environment.
You continuously assess existing workflows and identify opportunities to improve efficiency and quality.
You are responsible for the monthly closing activities within the service context, including invoicing, invoice verification, and the professional handling of billing‑related inquiries and complaints.
You provide consulting and advisory support to internal teams and stakeholders on service‑related topics, best practices, and risks.
You coordinate tasks and resources in daily operations, considering dependencies and priorities.
You act as an escalation point for complex professional issues and actively contribute to sustainable solutions.
You ensure proper documentation of processes, tasks, and standards.
You train team members and related roles on established processes, standards, and ways of working.

Application process

Digital Get-to-know: Meet our recruiter for a mutual expectations check
Virtual Interview: Deep dive into the role with our Director Professional Service
Case Task: Prepare a task we’ll send you in advance and discuss it in person
On‑site Interview: Visit us in Karlsruhe, present your case, meet key stakeholders and your future team.

Benefits

Our full benefits & perks are explained in our recruitment process, but on our career site you will have a good overview: As a european company, each country works differently, but some benefits/perks are for all employees: