Team Leader, Data Services

Job Description
In line with KYC documentary checklists, ensure timeous and accurate completion data input and document upload, on the different peripherals at client's on-boarding and maintenance stage. Ensure running of Periodic and ad-hoc Reviews based on the Business Control Unit plan

Ensure proper data input and document uploading at both account on-boarding and maintenance stage is performed based as per agreed SLA with Business. Ensure the uploading of information and documents at both account on-boarding and maintenance stage is performed based on agreed SLA with Business on the different peripherals such as Gold Tier, Finacle, EE, etc.

Handle Regular / Ad-hoc Queries

• Ensure timely resolution of queries from internal and external stakeholders sent to the team or directly.

Reports

• Devise, schedule and ensure that reports are actioned to identify any irregularities on customer's accounts e.g., statement frequency, etc.
• Provide MIs to KYC for further tracking in the discrepant log and for corrective action to be taken by the RM/CST Support. In need escalate significant deviations to Operations and Risk management.

Manage Employees

• Supervise the team to ensure effective daily operations and efficient processes.
• Develop a high performance culture in the team by conducting regular performance feedback sessions and assisting employees to prepare for their formal performance contracting
• Coach team members on a daily basis on how to improve their outputs and on the effective use of the banks tools, systems and templates.
• Review training needs with members of the team and ensure that planned training is booked and that team members are released to participate in the training. Maximise the use of available e-Learning.
• Maintain a succession plan for the team by reviewing the skills of the team at least twice a year and having career conversations with them.
• Together with the manager for the area, interview applicants for vacancies in the team and provide feedback for the line manager to consider in hiring decisions.
• Plan the allocation of the team members to tasks that have to be performed on a daily and weekly basis.
• Monitor the productivity and capacity of the team members and highlight gaps to line management.
• Maintain leave schedules for the team. Review leave captured on the system and follow up with team members for leave that has not been captured.
• Monitor overtime and ensure that it is kept to within acceptable limits for the department
• When there are performance or misconduct issues in the team, engage with the line manager to implement disciplinary proceedings. Support the collection of evidence for hearings and act as witness when required.

Manage the Risks in the department

• Proactively identify risks and implement corrective steps/actions as necessary.
• Ensure that processes, control requirements that are in place for the area are understood by all members of the team.
• Assist in the execution of the Operations Business Continuity Plan

Data Input To Other Systems

• Verify client's contact persons input on EE for further generation of e-advices as per client's documentation.
• Verify client's contact persons on Digisoft for further generation of e-advices as per client's documentation.
• Verify client's authorised signatories on Finacle-SVS as per client's documentation.

Other Administration Duties

• Ensure opening of clients account on the different systems done as per agreed SLA with Business
• Ensure proper closure of clients on the different systems.
• Ensure proper handling of customer documents on a daily basis.
• Ensure proper assistance to Auditor's and Regulatory requests.
• Accountable for the proper physical maintenance of the client files

Qualifications
Type of Qualification:
Degree

Field of Study:
Business Commerce, Finance and Accounting, Information Studies, Analytics

Experience Required
Client Regulatory Services
Operations

5-7 years Combined Experience in any of the following functions: Operations, KYC and Client Facing. Understanding of company structures in general. Understanding of the various types of companies

Additional Information

Behavioural Competencies

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Directing People
• Documenting Facts
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Interpreting Data
• Making Decisions
• Managing Tasks
• Resolving Conflict
• Taking Action
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies

• Client Relationship Management
• Continuous Process Improvement
• Data Analysis
• Data Quality
• Information Management
• Product and Services Knowledge
• Risk Awareness
• Risk Management
• Written Communication