Technical Customer Service Specialist – Defect Management (m/f/d)

Stellenbeschreibung:

GATX Rail Europe is a leading, full-service railcar lessor offering a high quality and diversified fleet to over 20 European countries. With an experienced, service-oriented team, we are focused on making railcar leasing and rail transport simple, efficient, and seamless thus we have strategically located offices across Europe. At GATX we empower, develop, and recognize our people, building a culture of excellence, accountability, and respect. We value diversity and open communication to create a collaborative environment. Together, we achieve more and embrace change by challenging the status quo.

To support our growing organization we are currently looking for

Technical Customer Service Specialist - Defect Management (m/f/d)

Your main responsibilities:

Manage operational damage handling for Central Europe
Communicate with internal and external parties
Optimize the wagon availability for the customer
Monitor and manage damages for en route repairs (including material requests / orders, cause of damage and reporting of serious damages to Management team)
Order and supervise en route repairs, select suitable mobile service partners
Control Maintenance Delivery on spot check basis
Conduct trainings in damage handling
Organize wagon shipments with Railway Undertakings in damage cases

We offer:

attractive and well equipped workplace in the heart of the city center
interesting job where you can meet diversified challenges and tasks every day
international working environment, shaped by team work and a great atmosphere
appropriate remuneration and social benefits of a modern company
flexible working time including home office model
close cooperation and exchange of experience with other skilled teams within the GATX group
opportunity for professional development with wide range of trainings

You are a good fit if you have:

Several years of professional experience in the administrative and/or technical field
Good technical understanding
Interest in understanding complex interrelationships
Confident handling of Microsoft Office and different ERP/CRM applications
Very good written and spoken German and English skills
Strong communication skills and quick comprehension
Responsible, independent and solution-oriented approach
Hands-on mentality as well as customer-, service- and team-oriented way of working
Flexibility and willingness to travel (occasional visits to workshops and customers, but also internal meetings at other GATX locations)

We are looking forward to receiving your application!