Technical Customer Service Support (m/f/x)

Overview

1,400 employees in 24 locations around the world with a fleet of 60,000+ circulating containers. Since ELA’s establishment in 1972, our business has continuously been expanding, we are specialists in mobile room solutions. Our family-run company based in Haren (Ems), Germany, is growing at a fast pace and we are actively looking for qualified and dedicated team players to join us locally, internationally and beyond. We are currently looking for a Customer Service Representative (m/f/x) for technical support at our location in Moosburg. Do you have a knack for your trade, are you good with PCs and fancy a new challenge? We are looking for someone just like you.

You are a person with your own personal profile of qualifications, talents and desires. And we are not a company like any other. We offer exciting tasks, opportunities for further development and a relaxed, fun culture. Interested? Then we should get to know each other better.

Your Future Role

• Advising customers on technical support
• Planning the deployment of our customer service technicians and arranging appointments with the customer
• Preparation of customer service assignments including material procurement
• Processing complaints and answering technical questions about our containers
• Administrative support for internal training management for training courses and instructions on the qualification of deployed personnel

What You Bring to the Team

• Successfully completed vocational training in the technical/trade sector, e.g. electronics technician, carpenter or HVAC plant mechanic (m/f/x)
• Several years of assembly and construction site experience desirable, but not essential
• Independent, committed, responsible and customer-orientated way of working
• Good manners with a friendly, serious demeanour
• Good communication skills and a transparent way of working
• Several years of experience in customer service desirable
• Experience with ERP systems is an advantage
• Confident use of CRM systems and common Office applications

Benefits

• Company Pension Scheme
• Staff events – Expand your network at our regular employee events
• Fruits and drinks – Fresh fruit and beverages every day
• Permanent employment contract – We offer you a permanent contract
• Bike leasing – Attractive bike leasing
• Corporate fitness – Our company fitness program for a monthly fee with access to thousands of gyms and pools
• Postgraduate training – Support for personal development with a tailored range of options
• Corporate Benefits – Discounts on more than 1,500 brands

Varying Responsibilities

ELA offers a diverse range of activities at a global company, informal interaction with one another, and a whole host of opportunities to incorporate your own ideas.