Technical Sales & Client Success Consultant (m/f/d) - Full time

Location: Salzburg (Austria), Langenfeld (Germany), or remote in Austria or Germany

Pimcore is the world's leading open-core platform for data management and digital experiences. 118,000+ companies in 75 countries and 180+ solution partners rely on Pimcore. From our Mission Control Centers in Salzburg and beyond, we venture into new data & experience universes every day—with on-site and fully remote Pimconauts all over the world.

Do you want to help leading companies unlock the full potential of their data and digital experiences?
Are you passionate about combining technical expertise, consulting, and customer success to drive real business impact?

Then Pimcore is the damn right place for you.

Tasks

RESPONSIBILITIES

As a Technical Sales & Client Success Consultant (m/f/d) you will…

• Provide deep technical expertise to Sales teams during complex sales cycles, acting as subject matter expert for advanced product and architecture-related topics.
• Support RFI/RFP processes and develop winning technical strategies.
• Provide tailored demos (including customization on code-level) for highly complex cases in collaboration with Sales and Partners.
• Act as a trusted advisor on architecture, integrations, and platform best practices
• Build long-term customer relationships and ensure ongoing success with Pimcore
• Proactively monitor customer satisfaction and identify churn risks early.
• Drive proactive problem resolution to minimize churn and strengthen customer retention, working closely with Partners and Sales Executives.
• Identify growth and upsell opportunities within existing accounts
• Share customer insights and feedback with Product, Sales, and Marketing teams

Requirements

REQUIREMENTS

• Bachelor’s or Master’s degree in Business, IT, Marketing, or a related field
• Experience in Pre-Sales, Technical Consulting, Customer Success, or SaaS/PaaS account management
• Solid understanding of software architectures, APIs, integrations, and data modeling
• Experience with data platforms, digital experience platforms, or enterprise software ecosystems (PIM, DAM, CMS, DXP, eCommerce)
• Excellent communication skills across technical and business stakeholders
• Structured, analytical, and solution-oriented mindset with a strong customer focus
• Fluent in English and German
• Willingness to travel occasionally (approx. 5–10%)

Benefits

YOU CAN LOOK FORWARD TO

• Having a significant impact on the further development of a globally leading software platform – leave your footprint!
• A great, unique, and slightly crazy team of Pimconauts conquering the tech universe together