Transformation Program Director (f/m/d)- Remote Europe

About Us

Otera is the enterprise-grade Agentic Automation platform that enables teams to put their complex knowledge work on autopilot. By combining Agentic AI, business process digitization, and no-code development in a single platform, teams can create AI apps in minutes and achieve 90%+ straight-through processing.

With €15 million raised in a Series A funding round co‑led by Red River West, Alpha Intelligence Capital, and Hoxton Ventures, and the support of existing investors Lunar Ventures and Stride VC, we are accelerating our vision to become the go‑to provider for AI‑driven automation solutions across the globe.

Otera is trusted by global enterprise leaders, including Allianz, Siemens, Bayer, SAAB, and Hannover Re.

About the Role

We are looking for a Transformation Program Director to lead our most strategic customer relationships and AI‑driven transformation initiatives. This is a front‑line leadership role for someone who thrives at the intersection of AI, consulting, and enterprise change, owning the vision, value realization, and long‑term success of flagship accounts.

You will spearhead customer transformations powered by our agentic automation platform, acting as a trusted advisor to senior client leaders while orchestrating delivery across product, engineering, and services. Beyond execution, you will shape account strategy, unlock measurable business value, and co‑create the future of our platform based on real customer needs.

This is not a delivery‑only role; it is a leadership seat at the center of customer impact, product evolution, and company growth, where you are accountable for deploying cutting‑edge AI technology and driving transformations that will meaningfully reshape how enterprises operate for years to come.

Key Responsibilities

Account & Transformation Leadership

• Own the end-to-end transformation vision for strategic customer accounts, from initial ambition through multi‑year execution.
• Act as the senior, forward‑deployed leader for accounts—partnering with executive stakeholders to define priorities, success metrics, and long‑term roadmaps.
• Lead customer enablement, adoption, and expansion, ensuring our platform becomes mission‑critical to how clients operate.
• Carry accountability for the commercial health and growth of accounts, contributing meaningfully to revenue through value realization and expansion.

Program & Delivery Excellence

• Oversee complex, multi‑workstream transformation programs spanning AI, automation, data, and operations.
• Establish strong governance, delivery cadence, and executive‑level reporting—ensuring clarity, momentum, and accountability.
• Anticipate risks, remove blockers, and make decisive trade‑offs to keep programs delivering against strategic goals.
• Lead cross‑functional teams across Product, Engineering, and Customer Success to deliver outcomes—not just outputs.

AI‑Driven Value Realization

• Ensure deployments of our agentic automation platform deliver real, defensible business impact, not surface‑level automation.
• Push beyond “requirements met” to outcomes like straight‑through processing, decision automation, and scalable operating leverage.
• Define, track, and continuously validate value metrics with customers, tying technology deployment directly to business performance.

Product Co‑Creation & Innovation

• Serve as a critical feedback loop between customers and the Product team, co‑shaping the product roadmap based on real‑world usage and unmet needs.
• Identify patterns across accounts that can be transformed into repeatable, productized capabilities.
• Bring a pioneering mindset, helping define what the next generation of AI‑powered enterprise platforms should look like.
• Influence not just what we build, but why we build it.