User Experience Researcher - Germany

Sungrow Europe München

Stellenbeschreibung:

Overview

We are looking for you to join our Sungrow team as our new User Experience Researcher.

Responsibilities

Plan and conduct qualitative and quantitative research (interviews, usability testing, surveys, field studies, etc.).
Collect and analyze user needs and pain points for both software platforms and integrated hardware–software products, delivering structured reports.
Create service blueprints, customer journey maps, and ecosystem maps to support and improve end-to-end service optimization.
Translate research insights into UX/UI requirements that guide product and service improvements.
Collaborate with UX/UI designers to prepare prototypes for concept validation and user testing.
Support the application and validation of research findings in products and services.
Work closely with designers, product managers, developers, hardware engineers, R&D teams and different business units to apply user-centered practices.
Facilitate and execute cross-functional co-creation workshops with different business units, driving Sungrow’s innovation for the European market.
Collaborate with experts from Europe and HQ to learn and adopt advanced methods and best practices.

Qualifications

Bachelor’s degree in Service Design, Psychology, Interaction Design, UX/UI, HCI, or related fields.
3–8 years of relevant experience in user research or service design.
Proficiency in user research methods (interviews, surveys, usability testing, diary studies, A/B testing, etc.), and co-creation workshop conducting is a plus.
Knowledge of service design methods (service blueprints, journey maps, ecosystem maps).
Ability to collaborate with designers and contribute to the preparation of prototypes for testing, and use UX/UI tools (Figma, Sketch, Axure) to translate insights into design concepts.
Exposure to software–hardware integration projects, including services (e.g., APP, IoT, energy management systems).
English (C1) required; German and Chinese preferred.

About Us

We are a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All !

With 650+GW of clean power presently installed worldwide, we are on the road to success!

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.