Werkstudierende (m/w/d) IT Support Engineer

Your mission

Proactive Support & Documentation

• 1st Level Support: Assist our team in resolving software and hardware issues, ensuring we meet our SLA targets while providing a great user experience.
• Knowledge Base Growth: You will be responsible for resolution & fix documentation . Every time you solve a unique problem, you’ll document the "Standard Operating Procedure" (SOP) to help the team stay efficient.
• Proactive Problem Solving: Instead of just fixing a recurring error, you’ll help identify the root cause to prevent it from happening again.

2. System & Security Operations

• Patch & Device Management: Support the rollout of security patches and updates across our Windows/iOS fleet. Assist in the setup and lifecycle management of end-user devices via MDM tools.
• Deployment & Change: Gain hands‑on experience in release and change deployment . You will assist in rolling out new software versions and hardware refreshes.
• IT Security Response: Assist the security team in monitoring alerts and performing initial remediation steps to keep our Dortmund site and remote users safe.

3. Availability & Travel

• Light Travel: Occasional travel to a nearby satellite location (within Dortmund) to install Hardware.

Your profile

• Current Student: Enrolled in a Bachelor’s or Master’s program in IT, Informatics, Business Information Systems, or a similar technical field.
• Tech Savvy: Familiarity with Windows 10/11, iOS, and basic networking (DHCP, DNS, WiFi).
• The "Proactive" Gene: You don’t wait for instructions; you see a manual task and wonder how to automate or document it.
• Communication: Fluent in German; Advanced English skills are a strong plus to work with our IT Department.
• Continuing Education: A genuine hunger to learn. You treat every ticket as a mini-course in systems engineering.

Why us?

Are you currently studying IT, Computer Science, or a related field? Do you want to move beyond theory and gain hands‑on experience in a modern IT environment? We are looking for a Working Student IT Support Engineer to join our team in Dortmund.

We don't just want someone to close tickets—we want a curious mind who looks for the "why" behind every "how" and helps us build a more resilient infrastructure.

What We Offer

• Flexible Scheduling: We prioritize your exams. Work hours are adjusted to fit your lecture plan.
• Real Responsibility: You aren’t just getting coffee. You are managing deployments and securing devices from day one.
• Continuing Education: Access to learning platforms (e.g., LinkedIn Learning, Coursera) and mentorship from senior engineers to help you grow into a full‑time role.
• Modern Workspace: A central Dortmund location with the option for hybrid work after the initial onboarding phase.