Zara Department Manager Focus Customer Experience (m/f/d) - In Frankfurt

AT INDITEX WE LOVE YOU FOR WHO YOU ARE!

We love you for who you are! Inditex respects your individuality.

Department Manager – Customer Experience (m/f/d)

Full time (37.5 h/week) for our Zara store in Frankfurt.

MORE THAN FASHION – What you can look forward to

• 30 vacation days per year give you the chance to relax
• Attractive remuneration package, including vacation and Christmas bonuses
• National and international development opportunities await you
• You will receive a 25% staff discount on all Inditex brands
• With our attractive language learning offers, you will impress on your next vacation abroad
• Discover great deals with our numerous cooperation partners, such as Urban Sports Club!
• Free period items in every store
• Family start time for partners at birth or adoption

DO SOMETHING AMAZING EVERY DAY – Your new tasks

• Create a positive customer experience by continuously improving customer service and optimizing processes.
• Analyze customer profiles and develop strategies tailored to their specific needs.
• Teamwork makes the dreamwork – With your positive attitude and strong communication skills, you consistently motivate your team.
• Identify potential in your team members and support their development through personalized training in collaboration with the management team.
• Regularly analyze KPIs to keep budget and sales targets for your departments in sight. Based on your insights, you implement the right measures to achieve our business goals.
• Our operational guidelines and innovative in‑house technologies help you ensure a smooth merchandise flow and highlight our products in the best possible way.
• Stay in close contact with your Area Team and participate regularly in training sessions.
• Lead by example – as a role model and leader, you represent Zara internally to your colleagues and externally to our customers.

BE INSPIRING – What sets you apart

• You bring a positive attitude and a strong hands‑on mentality. With your excellent organizational talent and outstanding communication skills, you master every new challenge and keep pace with our dynamic environment.
• Numbers are your thing – your analytical mindset helps you evaluate KPIs effectively.
• You embody our high service standards and take charge of customer care training to ensure your team can perform just as well as you.
• Previous leadership experience in retail enables you to quickly understand our internal structures – you know what matters.
• You support the Store Manager in making key decisions, always considering sustainability and social impact.
• You're always up to date with the latest fashion trends through social media, blogs, or apps.

As one of the largest fashion companies in the world, diversity is one of the most important pillars of our corporate culture. People from 174 nations work with us, and we are committed to gender equality and promoting LGBTIQ pride on both a professional and personal level.

The inclusion of people with disabilities is part of our identity, and we are committed to offering flexible support to meet your needs.

Apply online now and show us who you are!