Team Lead CRM (MS Dynamics) – Projects & Operations

Overview

Our client is part of an internationally operating corporate group with headquarters in Asia and around 10,000 employees worldwide. For more than five decades, the company has been contributing to progress in the healthcare sector and is today recognized as one of the leading global players in its field. With a strong focus on innovation, quality, and long-term partnerships, the company offers its employees an international environment, diverse development opportunities, and the chance to make a meaningful impact on improving people’s lives.

Role

You will oversee the Projects and Operations for the Customer Relationship Management landscape, with a special focus on Microsoft Dynamics. You will be responsible for translating business needs into innovative CRM solutions that deliver measurable value. Working closely with stakeholders from various departments, you will ensure our CRM initiatives directly support growth strategy and operational goals.

Your Responsibilities:

• Lead, mentor, and inspire a cross-functional CRM team to deliver outstanding results and foster a culture of collaboration, learning, and continuous improvement
• Build a strong relationship with business units to consult, analyze requirements, define solutions, and ensure all CRM initiatives are aligned with organizational objectives and generate tangible business value
• Oversee and manage end-to-end CRM projects, from requirements gathering, conceptualization, and design to implementation, go-live, and post-launch optimization
• Drive operational excellence by setting best practices, process standards, and robust governance for ongoing changes in our MS Dynamics environment
• Act as the subject matter expert for Microsoft Dynamics CRM, advising on system capabilities, integration possibilities, and industry trends
• Monitor and report on key performance indicators (KPIs) for projects and CRM operations (support)
• Champion change management and user adoption efforts, including training, documentation, and communication with stakeholders at all organizational levels
• Stay ahead of the curve by researching, evaluating, and recommending emerging CRM technologies, tools, and methodologies

Experience & Expertise

• Proven experience (5+ years) in CRM leadership or management roles, preferably with a strong focus on Microsoft Dynamics 365
• Demonstrated expertise in delivering complex CRM projects and running smooth CRM operations in medium to large organizations
• Solid understanding of end-to-end business processes and the ability to translate requirements into effective technical solutions
• Excellent people leadership skills, with the ability to motivate and develop team members across functional and technical backgrounds
• Proficiency in project management tools and methodologies ( Agile, Scrum, or similar ) with a track record of successful project delivery
• Strong stakeholder management and communication skills, both written and verbal, in English
• Analytical mindset, with a knack for problem-solving and a drive for continuous process optimization
• Degree in Business Administration, Information Systems, Computer Science, or related field is preferred
• Microsoft Dynamics certifications are a strong plus

Offer

• Opportunity to lead a talented CRM team and shape the future of customer engagement in a forward-thinking organization
• Challenging and impactful projects with real business value and visibility
• Modern workplace environment with flexible working hours and options for remote work
• Access to the latest technologies and resources to stay at the forefront of CRM innovation
• Support for personal and professional development, including training, conferences, and certification programs
• Attractive compensation package and benefits tailored to your experience and expertise
• A culture of openness, teamwork, and continuous improvement

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Medical Equipment Manufacturing

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