Technical Account Executive (m/w/d)

ilert is the leading AI-first incident response platform for modern DevOps and IT teams. Our platform helps engineers resolve incidents faster with powerful automation, agentic incident response, and seamless integrations. With customers in 50+ countries and rapidly growing ARR, we’re redefining incident response with AI at the core.

We’re hiring a Technical Account Executive who loves solving real engineering problems and wants to sell a product they can stand behind. This role is ideal for someone with a technical background (DevOps, SRE, Solutions/Support Engineer) who’s ready to pivot into sales and run full-cycle deals.

• Own the full sales cycle for mid-market and select enterprise accounts: prospecting, discovery, demos, trials/POCs, negotiations, and close.
• Lead technical conversations with DevOps, SRE, IT Ops, and Platform teams — map requirements, design solution architectures, and translate value to clear ROI.
• Run crisp product demos and hands-on trials: set up integrations, configure alert routing and on-call, and showcase our AI and automation capabilities.
• Build pipeline through targeted outbound and partner/integration motions, complemented by strong inbound interest.
• Collaborate with Marketing on messaging and campaigns; with Product on feedback and roadmap signals from the field.
• Manage multi-threaded deals: navigate security, procurement, and legal (e.g., ISO 27001, data residency) with support from the team.
• Expand existing customers by uncovering new use cases, teams, and regions.
• Maintain accurate forecasts and deal hygiene in our CRM; contribute to repeatable playbooks.

• 2+ years in B2B SaaS - ideally selling to or working closely with DevOps/SRE/IT personas.
• If you’re coming from an engineering or solutions role and have strong customer instincts, we want to hear from you.
• Technical fluency across incident management, on-call, monitoring/observability, and integrations (e.g., Prometheus, Grafana, Zabbix, Datadog, Splunk, ServiceNow, Jira, AWS).
• Comfort running discovery, handling objections, and translating technical capabilities into business outcomes.
• Bias to action: you can prospect, tailor outreach, and keep multiple evaluations moving.
• Excellent communication in English; German is a strong plus.
• Based in (or willing to relocate to) Cologne and excited by an in-person, collaborative team culture.
• Nice to have: prior success in a hybrid AE / Sales Engineer capacity.

• Join a product-driven SaaS company with proven product-market fit and big ambitions.
• Work on industry-defining AI for incident response with meaningful customer impact.
• Competitive compensation with strong upside, plus the tools and autonomy to win.
• A close-knit, supportive team that values ownership, learning, and collaboration.

Sound like you? Apply now and help us define the future of agentic incident response at ilert.