Technical Account Manager (Remote - US)

This position is posted by Jobgether on behalf of Cyberhaven. We are currently looking for a Technical Account Manager in United States.

This role offers the chance to be a critical technical liaison within a rapidly growing cybersecurity environment, helping customers maximize the value of advanced SaaS security solutions. As a Technical Account Manager, you will troubleshoot complex technical issues, guide cross-functional teams, and escalate critical problems to engineering when necessary. You will serve as a trusted advisor to customers, ensuring their objectives are met while providing insights to improve internal processes. This position thrives on problem-solving, collaboration, and a deep understanding of endpoint security technologies across Windows, macOS, and Linux platforms. Remote work provides flexibility while maintaining direct impact on client success and platform adoption.

Accountabilities

• Analyze, troubleshoot, and resolve complex technical issues reported by customers.
• Reproduce and document customer issues for Engineering and Development teams.
• Identify, prioritize, and escalate critical issues to internal teams for rapid resolution.
• Act as the main point of contact for escalations, maintaining communication with stakeholders and ensuring customer satisfaction.
• Coordinate feedback to Product Management, Development, and Operations teams.
• Conduct regular check-ins to monitor customer usage, provide recommendations, and ensure alignment with project objectives.
• Develop and update knowledge base articles, support documentation, and internal best practices.
• Stay current with industry trends and technologies to continually enhance service delivery.

Requirements

• 7+ years of experience with EDR/DLP endpoint technologies.
• Expertise in DLP, Insider Threat, and CASB solutions.
• 3+ years in Technical Account Management, L2/L3 Technical Support, or equivalent customer-facing technical roles.
• Hands-on experience supporting and troubleshooting SaaS security products and endpoint agents across Windows, macOS, and Linux.
• Practical knowledge of networking, security products, and enterprise network infrastructure.
• Familiarity with related technologies (SIEM, SOAR, UEBA) is a plus.
• Strong organizational and planning skills to manage multiple accounts and priorities simultaneously.
• Excellent verbal and written communication skills.
• Ability to create and maintain comprehensive documentation, including project plans, timelines, and status reports.
• Software debugging skills, including log analysis, diagnostic scripts, and process management.

Benefits

• Competitive salary with stock options.
• Comprehensive benefits via Cigna, including medical, dental, and vision coverage.
• 401(k) retirement plan via Fidelity.
• Flexible paid time off and work arrangements.
• Opportunity to work with cutting-edge AI-powered data security technologies.
• Professional growth in a high-impact, fast-paced environment.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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