Technical Customer Support Engineer (m / f / d) - (Germany, remote)

Overview

Your mission

Enable customer success with our core product “AVES Launcher”

Blend customer empathy with hands-on coding and bug fixing to power 3D / GIS tech support.

Responsibilities

• Be the first point of contact for our B2B customers and partners on all “AVES Launcher” topics - from installation and workflow questions to data import / export and advanced troubleshooting.
• Diagnose, reproduce and resolve technical issues based on customer feedback; write small bug-fix patches in Python or C++ to unblock customers, or work with Engineering on deeper fixes.
• Work closely with Product and Engineering to triage and prioritize bugs and verify feature requests.
• Maintain and expand our knowledge base, how-to guides and video tutorials; provide structured feedback for continuous product & UX improvements.

Qualifications

• 2+ years in technical customer support, DevOps or software engineering - ideally supporting graphics, geospatial, gaming or SaaS products.
• Solid debugging skills and good knowledge of Python (required); familiarity with C++ or other compiled languages is a plus.
• Familiarity with 3D file formats and conversions (.gltf, .obj, .fbx), GIS workflows (e.g. QGIS), and 3D engines (e.g. Unreal, Unity, Blender).
• Experience in using ticketing systems (e.g. Jira, ClickUp, GitHub Issues) and ability to read logs.
• Clear, communicator in English and German with empathetic approach to resolving customer problems.

Why us?

• Open and supportive team culture, regular feedback loops, and a motivated team that shares a result driven and success-celebrating spirit.
• Continuous personal and professional growth through new challenges and responsibility from day one.
• Modern work environment : Flexible working hours, hybrid work options.
• Startup mentality with long-term prospects : Direct opportunities to contribute and actively shape our company and product – your work will make an impact!

About us

Join AVES Reality where we are building a revolutionary technology to create real-time, interactive 3D digital twins of the Earth. Our investor-backed team includes experts in robotics, AI, systems engineering and automotive technology. We are looking for talented individuals to join our early-stage startup. If you are passionate about innovation, get on board. Let\'s build something great together!

#J-18808-Ljbffr