Account Coordinator (remote)

Full-time · Remote-first (CET ±3h) · Client Success & Ops
Support clients and keep projects moving in a SaaS company helping HR teams run smoother.

HiCareer is supporting a remote-first SaaS scaleup in hiring an Account Coordinator. The company builds HR and people operations software used by mid-sized organisations across Europe. Their platform simplifies onboarding, payroll, and employee engagement, and their client services team plays a key role in ensuring smooth implementation and ongoing support.

This is a junior role for someone who’s organised, enjoys working with people, and wants to grow into account management within a SaaS environment.

What You’ll Do

• Act as first contact for client questions about onboarding and daily use
• Coordinate project steps, track timelines, and make sure deliverables are met
• Support Account Managers with reports, presentations, and follow-ups
• Document client needs and share insights with the product and ops teams
• Keep meetings and action points on track

What Success Looks Like

• You’re independently managing smaller accounts and onboarding flows
• Clients feel supported and rate communication as clear and reliable
• Processes are documented and shared across the team
• Account Managers trust you as a dependable partner

What They’re Looking For

• 1–3 years in customer-facing or coordination roles
• Strong organisational skills and attention to detail
• Confident communicator in English
• Tech-savvy, comfortable with SaaS/CRM tools
• Curious and eager to take on more responsibility

Setup
Remote-first, colleagues mainly across Europe
Core hours CET ±3h
Full-time role with growth path towards Account Manager or Client Success Manager, depending on your interest.

📧 How to Apply
Apply via HiCareer and share a few lines about why this role matches your strengths.

Due to high interest, we may not reply to everyone individually — but feel free to use our Career Assistant to evaluate the match. You can also explore more roles via HiCareer’s platform.