Administrative Support Assistant (CYS) (Developmental) NF-02/03.

Duties

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains the nature of the call, and directs callers to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility, and monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers or terminates children/youth within the CYS program and/or waiting list database using the Child and Youth Management System (CYMS) to record transactions and enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other day‑to‑day operational requirements.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events, and coordinates vacancies and reservations for the hourly care program as required.

Requirements & Conditions

• Direct deposit and a valid Social Security Card are required.
• Meet qualification, eligibility, and background requirements for this position.
• A one‑year probationary period may be required.
• Successful completion of pre‑employment background checks in accordance with AR 215‑3, 2‑15.m., and a Child Care Tier 1 background investigation is required.
• Must have a current health assessment documenting good mental and physical health, freedom from communicable disease, and immunizations in accordance with current Army and DoD policy, including annual influenza vaccinations.
• Successful completion of annual training requirements within the prescribed time frame and demonstrated job competence is required.
• May work irregular hours, including evenings and/or weekends.
• Travel to on‑ and off‑post locations is required.

Qualifications

• Experience working in an office setting that demonstrates skill in applying administrative and clerical procedures, customer‑service concepts, and professional communication techniques.
• Experience using office automation to prepare documents, manage files, and maintain records.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and experience entering and maintaining information in automated databases.
• Experience managing filing systems and maintaining official correspondence, such as attendance records, and a demonstrated knowledge of correct grammar and composition techniques for accurate written material.
• At least one year of experience equivalent to the next lower grade level (NF‑02) or equivalent demonstrations of the above skills.
• Resumes must be two pages or less and should clearly demonstrate the applicant’s relevant experience, skills, knowledge, and abilities as they pertain to this position.

Highly Preferred: Experience utilizing automated systems for childcare operations.

Benefits Summary

• Full‑time and part‑time employees are eligible for health and life insurance, participation in 401(k) and retirement plans, paid personal time off, and federal holidays.
• Flexible employees may participate in the NAF 401(k) plan and may be eligible for health insurance.