Assistant Front Office Manager (m/f/*) at Hilton Berlin

Assistant Front Office Manager (m/f/*) at Hilton Berlin (HOT0CI0L)

Job Number

HOT0CI0L

Work Locations

Hilton Berlin, Anton-Wilhelm-Amo-Str. 30, Berlin 10117

Responsibilities

• Support the Front Office Manager in implementing company and operational goals.
• Assume Manager on Duty services on behalf of management and represent the Front Office Manager in his absence.
• Communicate directly with the management team and report to the Front Office Manager.
• Provide a competent, friendly, and cordial approach to guests, including creative problem solving and independent handling of complaints.
• Ensure smooth processes and communication at the reception in compliance with standards and collaboration with other departments.
• Onboard new employees and trainees.
• Take care of VIP guests.
• Carry out check‑in and check‑out, room changes, and invoicing.
• Perform administrative activities such as duty rostering, vacation planning in cooperation with the Front Office Manager, and create reports.

Qualifications

• Completed training or studies in the hotel industry.
• 1-2 years of professional experience in a similar position in upscale hotels.
• Strong communication skills and a confident, positive appearance.
• Managerial qualities in personnel management and guest handling.
• Ability to recognize priorities and set them correctly.
• Structured, purposeful, and goal‑oriented work style.
• Organizational and teamwork skills, self‑motivation, loyalty, and discretion.
• Reliable and capable of acting as a host.
• Fluent in German and English, and competent with common computer programs.

Benefits

• Teamwork and cohesion promotion among employees.
• Access to Hilton Worldwide University with free learning opportunities.
• Regular internal training offers.
• Performance‑based pay in line with industry standards and a generous upsell program for front‑office staff.
• Holiday entitlement in accordance with collective agreement.
• Provided work clothes, cleaned and maintained.
• Worldwide accommodation at Hilton hotels at employee prices.
• Extensive welcome program and introduction to the company.
• Low‑cost food in the in‑house team restaurant.

Schedule

Full‑time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office