Assistant Operations Manager

Core Values of the Position:

• Support the local warehouse and fulfillment operations.
• Support performance driving service and KPI continuous improvement.
• Support cost efficiency optimization for Orange Connex.

Responsibilities:

• Service performance for both warehouse and last mile sub-contractors.
• Close monitoring on warehouse providers' operations on a daily basis.
• Inbound: including unloading, inspection, stacking.
• Inventory: stock management, VAS.
• Outbound: order filling, outbound and handover.
• Support COE team on the last mile carriers' capacity management and investigating the root causes for any service failures and for potential solutions.
• Exception management during end-to-end fulfillment process.
• Co-define and implement process optimization opportunities driving operational excellence.
• Keep close monitoring on SOP review with suppliers, random check team member understanding about SOPs.
• Build up the strong relationship with local suppliers to drive their performance.
• Collaborate with cross-functional departments to improve continuous internal & external customer experience.

Qualifications:

• At least 3 years of warehouse operations and distribution management experience in the logistics industry, preferably with e-commerce fulfillment experience
• Multinational company work and cross-cultural communication experience
• Strong Microsoft office and organizational skills.
• English, both oral and written skills. Mandarin desirable
• Strong communication and coordination skills
• Experience of working in/with an outsourced service provider
• Strong KPI management and project management capabilities
• Analytical & problem-solving capability
• Detail focus and excellent teamwork spirit
• Strong self-driving and creative thinking
• Detail-oriented and good analysis skill
• High sense of responsibility
• Can work under pressure and in a challenging environment
• Eligibility to work in DE on a permanent basis.