Assistant Store Manager (Sales & Service) - Neuer Wall, Hamburg

OBJECTIVE

The Sales & Service Manager is a critical member of the store leadership team accountable for bringing ALO’s business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles. The role’s north star is ensuring that guest experience in the store is exceptional.

RESPONSIBILITIES

Sales & Service Leader

• Investigate and root cause sales opportunities, partnering with the General Manager to address process or system gaps.
• Oversee the Sales & Service team to deliver an exceptional guest experience on the floor by assessing levels of guest connection, technical product education, and by coaching team members to close gaps.
• Continue to build client relationships daily with customers.
• Ensure effective sales‑floor coverage through workforce solutions and lead selling initiatives throughout the store as needed.
• Partner with the General Manager to build and implement the store’s Sales & Service strategy.

Business Leader

• Represent the business in meetings and on conference calls in partnership with the General Manager.
• Review, monitor, and partner with the General Manager to manage budget, reporting, and other business data; including metrics such as Expenses and Sell‑Thru, and inform planning processes (e.g., quarterly business review and sales planning).
• Future‑plan workflow business needs to protect optimal performance.

People Leader

• Ensure that the Sales, Service, and Community team exudes ALO’s mission and guiding principles, effectively communicating to visitors who we are, what we do, and why we do it.
• Lead a team through accountability, continuous coaching on a regular basis, talent development, and effective communication throughout Operations and Visual teams.
• Establish internal and external pipelines through succession planning and recruitment strategy.
• Create effective schedules that prioritize the best business strategy, in partnership with the General Manager.

Business Partner

• Oversee the execution of deliverables on the ALO Sales and Service Model, protecting operational efficiency.
• Collaborate to implement General/Get Manager’s vision and work cross‑functionally with business partners to support organization‑wide goals.
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture.

QUALIFICATIONS

• Prior leadership experience in retail or a related industry.
• Working knowledge of Microsoft Office (Word, Excel, Outlook).
• Extraordinary interpersonal and communication skills, both verbal and written.
• Agility and the ability to handle multiple tasks in a changing environment.
• Highly motivated by driving business in a fast‑paced, innovative environment.
• Business owner mindset with an entrepreneurial spirit.
• Independent work ethic, time‑management skills, and personal accountability.
• Alignment with and embodiment of ALO’s Guiding Principles.
• Seniority level: Mid‑Senior.

WORK SCHEDULE

The Sales & Service Manager role is full‑time (40‑hour week, 5 days). Approximately 75 % of the time is spent managing the retail floor and coaching the team. Full‑time employees are expected to be available for opening, closing, and weekend shifts, with flexibility around holidays such as Black Friday through the New Year.

DIVERSITY AND INCLUSION STATEMENT

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or any other status protected by statutory law. ALO is committed to an active Inclusion, Diversity, and Equal Opportunities policy, which starts with recruitment and selection, and encourages discussion about flexible working arrangements.