Associate Installer Support Engineer

We are hiring an Associate Installer Support Engineer (m/w/d) on behalf of our client in Berlin.

In this role, you will support a network of Certified Installers and collaborate closely with Sales, Operations, and Service teams to elevate both installer and customer experiences in a fast-growing environment.

Benefits

• Competitive salary package
• Opportunities for professional growth and development
• Collaborative and supportive work environment
• Exposure to cross-functional teams and projects
• Dynamic role in a growing company

Responsibilities

• Support the installers by troubleshooting and providing technical expertise to Field Service Engineers and partner installers during site visits
• Determine if technical solutions can be resolved remotely or if field service intervention is needed
• Escalate critical issues when needed evaluate the needs of business customers and work in a creative, proactive manner to resolve technical issues with Residential Energy systems
• Accurately record issues and data into the CRM database
• Educate business customers so they have optimal confidence in the operation of the system
• Share customer concerns with Managers, Service Engineering or the Field Service team

Your Profile

• Electrical or Mechanical engineering background-related technical experience
• Working experience in a technical support environment, experience in the renewable energy industry is a plus
• Excellent communication skills in English
• Experience with CRM systems and MS Office Suite