Associate Technical Operations Engineer

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations – all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether.

The Purpose

Be the hero for our high-value clients and a guardian of our platform's reliability and security. As a first‑responder on our elite 32‑person TechOps team, you'll troubleshoot technical issues, master modern tools, and collaborate with experts across Engineering, Security, Product, and Support. This is your launchpad into fintech and platform development, with strong support to help you grow, build your skills, and progress into broader technical roles over time.

What You’ll Be Doing

• Be the first line of defence: Use documented runbooks to resolve technical and security issues swiftly and accurately.
• Monitor and act: Utilize tools like Datadog to track systems and respond to alerts. Focus on identifying genuine issues, minimise noise by filtering out non‑critical or repetitive alerts, and escalated when necessary to help the team stay focused.
• Escalate smartly: Utilise the Incident Management system to promptly report customer‑impacting incidents and anomalies. Ensure that you flag them to the relevant stakeholders or teams beyond your own, when appropriate.
• Collaborate cross‑functionally: Work with Security and Engineering teams to support safe, reliable operations. Share timely updates, follow guidance, and contribute to solutions when possible.
• Grow expertise: Learn how PPRO’s products, systems, and operations work so you can respond faster and with greater accuracy.

You’ll Need

• Problem‑solving mindset with a learning‑first approach.
• Security awareness in operational contexts.
• Curiosity for systems, monitoring, and modern tooling.
• Strong written/spoken English communication skills.
• Collaborative attitude and adaptability.
• Willingness to join a 24/7 shift rotation covering weekends.

Technologies You’ll Use & Learn

• Industry‑leading tools such as DataDog, Jira, AWS, and more. We’ll support you in learning as you go.
• Cloud & Infrastructure: AWS, Kubernetes, Docker
• Monitoring & Observability: DataDog
• Incident & Ticketing Tools: PagerDuty, JIRA
• Languages & Scripting: Java, Kotlin, Bash, Python
• Event‑Driven Systems: SQS, SNS, Kinesis
• Infrastructure as Code & Automation: Terraform, Terragrunt, GitHub Actions
• Security & Networking: Container and firewall best practices

What's in it for you?

• Hybrid working – We offer a hybrid structure with a 3 days / week on‑site expectation, so you can strike the balance between office and home working. In addition to our 30‑day holiday allowance, we also provide a work‑from‑abroad policy, enabling employees to work remotely for up to another 30 days per year.
• Learning and Development – We offer a €1,000 annual budget to support your professional growth, and provide leadership cafés, on‑the‑job training, and other opportunities to help you grow your skills.
• Insurance – Employees benefit from accident, disability, direct insurance (bAV) and travel insurance.
• Enhanced Family Leave – We support you during key life moments.
• Gym membership – PPRO helps contribute towards the costs of your gym membership.
• Mental Health Platform – We’ve teamed up with a top well‑being platform to provide therapy, courses, and guided meditations.
• Office – Located on St‑Martin‑Straße with modern meeting rooms, kitchen, and lunch area.
• Pet‑friendly office – Work is better with your paw‑partners by your side.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Candidate Privacy Policy –