Branch / Programm Manager (m/w/d)

Stellenbeschreibung:

Our customer is looking for a candidate as a

Relevant Bachelor's/Master's degree or comparable education
Proven ability to account manage external partners with strong customer communication skills at all levels including executive level as well as internal
Program management experience with a successful track record of project management and management of project plans
Proven ability to personally deliver in a customer service focused delivery environment
Commercially minded, able to compose business cases, understand P&L
A good understanding of IT system processes is highly desirable

Project implementation and operation with a major Telco carrier as a customer for multiple repair and logistics services – working closely with operations and commercial teams
Leading the project and coordinating both in detail and at the process level - influencing people and holding them accountable to deliver their actions
Act as key point of contact for the customer, managing both internal and external stakeholders and ensuring timely communication and leadership
Measure and evaluate Key Process Indicators (KPIs) to ensure performance is in line with contracted service level agreements, including close interaction with operational leads on site
Manage any customer escalations
Relationship building with key customer contacts
Manage the virtual team with all members of the project team.
Identify growth and upsell opportunities and support in planning and execution

Fair and attractive fixed salary
Very good development opportunities
Challenging and varied tasks in a constantly growing, international company
A positive working atmosphere characterized by competence, responsibility, and innovation
Employer-funded pension
Regular team events and a family party
Good transport links and free parking