Business Process Expert Instrument Service (x|f|m) - Hybrid

Business Process Expert Instrument Service (x|f|m) - Hybrid

Join our global team and help shape the future of Sartorius Lab Instruments GmbH in Göttingen. As a Business Process Expert – Instrument Service, you will play a central role in evolving our global service business processes, from new service development and order entry to technical service, scheduling, and invoicing.

In this full‑time, hybrid role you will actively work on projects to optimise, harmonise and implement processes and systems across the company. You will apply methodology such as Six Sigma, CIP, LEAN, and agile tools in a results‑driven manner.

Grow With Us – Your Responsibilities

• You perform end‑to‑end service processes as part of international roll‑outs, improvement initiatives, and enterprise integrations.
• You support interdisciplinary and global projects as well as system roll‑outs.
• You record process and system requirements from operational service and ensure sustainable process documentation.
• You proactively advise and train local service units on our global processes and applications.
• You conduct training sessions and optimise existing training documentation.
• You organise and perform system tests (e.g., SAP, service management software) for changes and updates.
• You coordinate projects and initiatives on the topics of processes, organisation, and digitalisation.

What Will Convince Us

• A university degree (e.g. industrial engineering) or a completed, subject‑related apprenticeship with initial work experience.
• Initial experience applying project‑management methods and tools for process analysis and improvement such as Six Sigma, Lean and agile project management.
• Experience in technical‑oriented service, ideally in the Sartorius service environment.
• Knowledge of service‑management software and good SAP ERP (e.g. CS, SD, MM) and CRM knowledge is an advantage.
• Very good written and spoken English skills; German is a plus.
• Intercultural competences and willingness to travel internationally (approx. 20 %).
• Identification with our core values: Sustainability, Openness, Enjoyment.

What We Offer

• Work‑life balance: Remote options, flextime, flexible work schedules, sabbaticals.
• Attractive compensation: Vacation and holiday bonuses, pension benefits, 30 vacation days with a 35‑hr week.
• Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, Italian bistro, fitness studio and daycare centre.
• Welcoming culture: Mutual support, team spirit, international collaboration; communities on coaching, agile working and business women network.

We support diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, ages, disabilities and cultural backgrounds.

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real‑world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.