Client Service Account Manager - Analyst (all genders)

Great opportunity to join us as a Client Service Account manager and support our Treasury Services Clients.

As a Client Service Account Manager within our EMEA Payments Client Service team, you will be maintaining and enhancing best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities. Fluent German & English language skills required for this role.

Job responsibilities

• Develop, maintain and broaden partnerships with Clients
• Understand Clients’ business to predict their needs and provide appropriate solutions
• Assist in developing and executing strategic Client plans
• Promote use of self-service tools to reduce number of Client enquiries
• Analyse payment and associated activities in order to identify efficiencies and cross sell opportunities
• Record all Client interactions (e.g. calls, meetings, issues, proactive communications)
• Travel is a requirement

Required qualifications, capabilities, and skills

• Excellent German & English verbal and written communication skills
• Ability to work effectively under pressure whilst maintaining a professional manner
• Dual ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Strong organisational skills
• Ability to develop and mobilise internal networks and resources
• Ability to effectively use and manage multiple systems

Preferred qualifications, capabilities, and skills

• Client service and portfolio management experience
• Knowledge and understanding of Treasury Services products, processes and risk policies nice to have