com-Account Manager-GGS West Europe

Basic Infomation

Department:

Alibaba Group

Degree:

Bachelor

Work Experience:

1 year

Job Description

1. Provide end-to-end on boarding and operational support to GGS clients in Germany, including training on platform tools, data analytics, and best practices;
2. Analyze client performance metrics (traffic, conversion rates, ROI) and deliver actionable insights to improve store visibility and sales;
3. Address client challenges via virtual meetings, tutorials, or on-site visits, covering product listings, marketing campaigns, and ad optimization.
4. Build trust-based relationships through regular check-ins, feedback collection, and proactive issue resolution; Document success stories and industry trends in Italy, sharing insights to refine product and service offerings;
5. Deliver commercial value via craft data-driven sales strategies to renew client

Position Requirement

1. Bachelor's degree or higher in Business, Marketing, or related fields;
2. 2+ years in customer success, e-commerce support, SaaS, or digital marketing; prior , Amazon, or eBay experience preferred;
3. Deep understanding of German/EU trade regulations, e-commerce ecosystems, and buyer behavior.
4. Fluency in German and English (both written and spoken), Chinese is a plus
5. Client-first mindset with a passion for driving business impact;
6. Self-motivated, adaptable, and capable of thriving in a fast-paced environment;
7. Collaborative team player with cross-functional communication skills