Commercial Account Manager- Tax (NJ, SE PA, MD, DE)

About the Role

As a Commercial Account Manager, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our small and mid-size corporate customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts. Must reside in territory area (NJ, SE PA, MD DE).

Responsibilities

• Sales Strategy and Execution: Develop and execute strategic account plans to achieve sales targets and expand the commercial/SMB customer base; collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies; act as a customer advocate within the company; meet or exceed established goals, KPIs, and performance metrics.
• Customer Acquisition and Growth: Drive new customer acquisition through strategic sales initiatives; identify, pursue, and close new sales opportunities within assigned territory or market segment; upsell and cross-sell to existing customers to maximize revenue.
• Customer Relationship Management: Serve as the primary point of contact for customer inquiries and issues; foster strong, long-term relationships with key customers and stakeholders; ensure high levels of customer satisfaction and loyalty; collaborate with the customer success team for smooth onboarding and continued customer success.
• Customer Engagement: Lead customer meetings and develop presentations for complex sales opportunities; understand customer business needs and challenges; present tailored solutions demonstrating how our products solve specific problems; conduct regular business reviews to ensure alignment with customer goals.
• Collaboration with Internal Teams: Work closely with solution consultants to develop tailored solutions; coordinate with professional services for timely implementation; partner with Partnerships & Alliances team for growth and strategic account planning; provide customer feedback to inform product development and marketing strategies.

About You

• Strong understanding of AI and software technology products and services
• Excellent communication, negotiation, and presentation skills
• Demonstrated ability in solution selling and strategic account planning
• Experience with CRM systems and sales analytics tools

Preferred Qualifications

• MBA or relevant advanced degree
• Experience in AI or machine learning industry
• Proven success in managing enterprise-level accounts
• Track record of developing and nurturing partner relationships

Key Success Measures

• Sales performance (quota achievement, revenue growth, win rate)
• Customer relationship management (satisfaction scores, retention rates, NPS)
• Operational efficiency (productivity, forecast accuracy, pipeline coverage)

What’s in it For You? This role includes flexible work policies, career development opportunities, competitive benefits, and a collaborative culture.

Note: This job posting will close 05/01/2026.

About Us: Thomson Reuters informs the way forward by bringing together trusted content and technology. We serve professionals across legal, tax, accounting, compliance, government, and media. Reuters, part of Thomson Reuters, is a world-leading provider of trusted journalism and news. We are an Equal Employment Opportunity Employer and provide reasonable accommodations as required by law.