COMMUNITY SERVICES ASSOCIATE A - NELSON (FULL TIME)

Community Services Associate A - Nelson (Full Time)

Senior-level role at Region Ten CSB. Position located in Town Creek ALF, Lovingston, VA 22949. Full-time schedule.

General Statement of Responsibilities

This is a FLSA non-exempt position. The incumbent provides services to residents who live in Town Creek Assisted Living Facility and must maintain safe conditions for the consumers and provide general care and supervision. The incumbent reports to Program Manager II and follows standard practices, referring questionable situations to the supervisor. Duties require analysis of facts and determination of action within limits of standard practice. The incumbent is expected to perform in accordance with applicable professional ethics, state quality assurance standards, Department of Behavioral Health and Developmental Services regulations, Department of Social Services regulations as well as established Region Ten policies.

Essential Functions

• Performs direct consumer care essential to caring for personal needs and activities of daily living.
• Monitors consumers at all times for any psychiatric/behavioral and medical complications and responds according to established policy and procedures.
• Maintains therapeutic relationships to achieve maximum consumer insight and self‑management of illness and behaviors.
• Supervises consumer participation in ALF routines and activities.
• Serves as a role model for consumers.
• Records progress notes on interventions and supports provided as well as consumers’ responses.
• During overnight shifts remains awake and on site during scheduled hours.
• Assists with laundry and light housekeeping.
• Reports pertinent data on individuals’ status to incoming staff during shift change.
• Acquires and maintains valid certification in First Aid, CPR, medication administration, non‑aversive behavior management to comply with state/federal residential staffing requirements.
• Transports consumers as needed.
• Maintains confidentiality of all consumer care and personal information.
• Participates in staff meetings as required for consumer and program planning, staff training, and evaluation.
• Reads all agency communication.
• Other job–related duties as assigned by Program Manager II.

Qualifications

• High School Diploma or GED Certificate.
• Certification as Direct Care Aide required.
• One (1) year of direct care work experience in a long‑term care facility preferred.
• Valid Virginia driver’s license with acceptable driving record. For use of a personal vehicle, a certificate of valid personal automobile insurance must be provided.
• First Aid training, CPR certification, and medication management training required.

Repository Knowledge, Skills, and Abilities (KSAS)

• Knowledge of severe mental illness, coercive rehabilitation principles, counseling techniques, crisis prevention and management, skill training techniques, consumer rights, HIPAA, behavior management, anger management, medication management, emergency procedures, community resources, standard ALF operating procedures, First Aid and CPR, and record keeping.
• Skills in written and oral communication; monitoring resident mental status; observing medication effects; identifying alcohol/drug abuse; counseling/relating to a wide array of consumers with serious mental illness; recognizing and responding to medical emergencies; supervising/organizing consumers; crisis intervention; non‑punitive techniques for managing difficult behavior; record keeping; problem solving.
• Abilities to make sound and safe decisions in regards to behavior management, health needs, and emergencies; perform assignments under little or no direct supervision; analyze needs of consumer and respond appropriately; conduct community and recreation skills training programs; de‑escalate and manage aggressive persons; demonstrate positive regard for consumers and families; maintain clear professional boundaries; work as a team member and maintain effective working relationships; form beneficial relationships with consumers; complete timely and accurate documentation; plan, organize, and manage time effectively; work flexible hours; assist in linking consumers to planned services; maintain professional, ethical standards; maintain confidentiality; drive defensively.

Evaluation Standards

This position is evaluated according to the Direct Care or Clinical Provider Performance Evaluation Standards. Grade: 7.

Position Location: Town Creek ALF, 393 Front Street, Lovingston, VA 22949.

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