Complaints Lawyer (m/f/d) SWE

Why Scottish Widows Europe?

Scottish Widows Europe (“SWE”), a subsidiary of Scottish Widows L.P., was formed in Luxembourg to ensure ongoing support for its EU business following the UK's EU departure. It is authorized to carry out life insurance activities throughout Europe.

The portfolio of SWE is largely represented by with-profit policies (but also includes unit-linked policies), originally sold through the Clerical Medical Brand. The portfolio has c.€2 billion assets, with approximately 50,000 policyholders. Since March 2019, the business has been run from Luxembourg, and via its German branch. SWE relies on outsourcers to provide policyholder service and administration.

SWE is part of Scottish Widows, a wholly owned subsidiary of Lloyds Banking Group (“LBG”) and a well-established life and pension company in the UK. Its product portfolio includes life assurance, pensions, investments, and savings. The company has been offering financial services to the UK market since 1815. Products are distributed through independent financial advisers, directly to customers, and via LBG bank branches. Scottish Widows employs approximately 3,000 people.

LBG is a leading UK-based financial services group providing a wide range of banking and financial services, passionate about personal and commercial customers. The main business activities are retail, commercial and corporate banking, general insurance, and life, pensions and investment provision. Services are offered through well-recognized brands including Lloyds Bank, Halifax, Bank of Scotland, and Scottish Widows, and a range of distribution channels.

We have an outstanding opportunity for you to join SWE, a diverse and inclusive team based in Luxembourg, and to work in an international and informal environment.

Joining the Luxembourg SWE legal team as an SWE Complaints Lawyer involves managing complaints and live claims spanning various insurance products. Advising on and supporting litigation and complaint handling for insurance legacy cases is a key responsibility. Consideration of potential defenses aligns with the litigation and complaints approach. Responses are reviewed and drafted to develop suitable legal and strategic arguments.

• You'll work with colleagues in the SWE legal and business teams and lawyers. You'll analyze complaints and litigation material. You'll also instruct and connect with law firms.
• Governance and Reporting: You'll prepare and present management reports and supply relevant information on the status and progress of litigation and complaints.
• Collaborator Management: You'll work with key project partners and actively build relationships that support your disputes work. You'll coordinate and prioritize litigation and complaints-related input required from other business areas such as Finance and Risk.
• Group Values: The role involves seeking to positively influence others by demonstrating Lloyds Banking Group values and behavior and encouraging this in team members.

• Fully qualified lawyer in Germany.
• Excellent command of English, both written and spoken.
• First experience in a financial/insurance environment or supporting clients in these fields.
• Experience handling complaints under limited direct supervision – ideally with an insurance background is a plus.
• Knowledge and understanding of processes and application of German civil procedure rules and insurance contract law.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A discretionary performance-related bonus
• Cash allowance to reflect lunch vouchers and private medical contributions
• Pension scheme
• Annual and special leave according to the collective labor agreement of the insurance sector