Continuous Improvement Delivery Analyst

SALARY: Starting from £41,567 dependent on experience

LOCATION: Milton Keynes

HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.

HOURS / CONTRACT TYPE: Full Time Permanent (35 hours per week)

Closing Date: 1st May 2026

We’re looking for a Continuous Improvement Delivery Analyst to lead a small and dedicated team focused on driving consistent delivery of good outcomes for our customers. Achieving this through the identification, management, implementation and tracking of initiatives to optimise and improve processes, systems and workflows. This role will be at the heart of all change for Customer Operations and exists to facilitate and co-ordinate all change through the Continuous Improvement and Change team through delivery of the Customer Operations Change Forum, Benefits Realisation tracking and Local Change Delivery.

What You’ll Be Doing

• Facilitate the onboarding of projects by using techniques such as project charters and Gap Analysis.
• Support in the creation and management of a prioritisation framework to ensure the team works on key business priorities
• Co-ordinate the Customer Operations Change Forum. This involves undertaking business impact assessments for all changes submitted, facilitating and documenting the outputs of each meeting and supporting with the creation and approval of operational readiness check lists, including Go/No-Go decisions.
• Review the changes that have been submitted by triaging and then meeting with the submitter to help them prepare for the forum. Ensuring that there is sufficient level of information and feasibility undertaken before prioritisation by the wider team.
• Keep a log of all changes that impact Customer Operations, ensuring that it is updated to include all details pertaining to the change, and the expected delivery date and what support is required. Stakeholder management with all of VWFS to ensure all initiators of change engage with the Customer Ops Continuous Improvement and Change team.
• Oversee the tracking of the end-to-end impacts and benefits of change delivery for the agreed warranty period. Highlight any change that causes detriment to the customer or the business.
• Coordinate activities around the Innovation Station, which is the company idea scheme, working with our community of innovation advocates to quickly triage and make decisions, support and coach the delivery and monitoring of quick win changes which are generated from the idea scheme.
• Use standardised Lean, Six Sigma and Agile methodologies, including tools, templates, external benchmarking. Champion and coach others in adopting Lean and Agile thinking.

Essential Experience & Skills

• Excellent team player, able to interact cross-functionally at different levels within the organisation
• Strong stakeholder management skills at all levels of the organisation
• A proactive approach with the ability to react appropriately and effectively to changing circumstances and demands
• High level of motivation, flexibility, drive and personal commitment
• Track record of driving results and exceeding expectations and targets
• Obsessed with the customer and continuously looking to deliver exceptional customer experience and customer value
• Enthusiastic about the use of technology and an ability to provide a communication ‘bridge’ between the business and technologists
• A willingness to learn and develop new skills

What’s in it for you?

• Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)
• Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
• Car schemes: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance; Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
• Other benefits: Income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge, will writing service, cycle to work (subject to scheme restrictions); private medical insurance (post-probation), loan car scheme for up to 2 cars for partner or eligible family members, critical illness cover and dental cover during the annual benefit window; LinkedIn Learning via Degreed platform, professional development programmes and opportunities, mentoring schemes and reciprocal partnerships.

VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.

This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.