Customer Engineer – Infrastructure – Azure Monitor Bilingual (German and English)

ConcentrixBerlin

Stellenbeschreibung:

Job Title

Customer Engineer – Infrastructure – Azure Monitor Bilingual (German and English) (M/F.D)

Job Description

Job Description Summary

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game‑changing careers in over 70 countries, attracting the best talent.

Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human‑centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game‑changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Position

Concentrix is looking for a Customer Engineer – Infrastructure – Azure Monitor

Responsibilities

Design, Deploy, Review and Assess the health of the infrastructure
Upgrade and maintain deployments
Troubleshoot issues with infrastructure and agents
Tune and optimize for performance
Assist with reporting and visualizations
Implement new management packs
Assist in the development of custom management packs
Provide training in all areas of Azure Monitor to ensure customer goals are met

Ideal Candidate Experience

15+ years working as a depth expert and technology owner or consultant for Azure monitor

Ability to present to multiple levels of customer leadership.

Ability to act as a consultant and architect for multiple customers.

Broad Knowledge Across Multiple Monitoring Scenarios

Windows and Linux Operating Systems
Azure Monitor
KQL Kusto Query language advanced level
URL, Network monitoring
Connecting to ITSM systems
Dashboards, Reporting, and Visualizations
PowerShell scripting
Deep level knowledge in at least 3 of the above categories

Technical Skills Requirements: Azure Monitor

Broad knowledge of ALL the below areas, with deep understanding of (at least) 4 of the following:

Deep understanding of Azure Monitor architecture (metrics vs logs, data flow, ingestion, retention)
Log Analytics workspaces
Azure Monitor Metrics
Diagnostic settings
Resource‑level vs platform‑level telemetry
Ability to explain when to use Azure Monitor vs Azure Data Explorer / Grafana / third‑party tools.