Customer Engineer – Infrastructure – Azure Monitor -Bilingual (German and English)

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Stellenbeschreibung:

Job Title

Customer Engineer – Infrastructure – Azure Monitor - Bilingual (German and English)

Job Description

We’re Concentrix. The intelligent transformation partner. Solution-focused, tech-powered, intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future.

With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game‑changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world‑class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech‑powered and intelligence‑fueled experiences. We combine human‑centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market‑leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact centre analytics that deliver insights to improve outcomes and value for our clients, achieving our vision.

Our game‑changers around the world have devoted their careers to ensuring every relationship is exceptional. We’re proud to be recognised with awards such as "World’s Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Responsibilities

Design, deploy, review and assess the health of the infrastructure
Upgrade and maintain deployments
Troubleshoot issues with infrastructure and agents
Tune and optimise for performance
Assist with reporting and visualisations
Implement new management packs
Assist in the development of custom management packs
Provide training in all areas of Azure Monitor to ensure customer goals are met

Ideal Candidate Experience

15+ years working as a depth expert and technology owner or consultant for Azure Monitor

Ability to present to multiple levels of customer leadership.

Ability to act as a consultant and architect for multiple customers.

Broad Knowledge Across Multiple Monitoring Scenarios

Windows and Linux operating systems
Azure Monitor
KQL (Kusto Query language) advanced level
URL, network monitoring
Connecting to ITSM systems
Dashboards, reporting, and visualisations
PowerShell scripting

Deep level knowledge in at least 3 of the above categories.

Technical Skills Requirements – Azure Monitor

Broad knowledge of the areas below, with deep understanding of at least 4 of the following:

Deep understanding of Azure Monitor architecture (metrics vs logs, data flow, ingestion, retention)
Strong knowledge of Log Analytics workspaces, Azure Monitor metrics, diagnostic settings, resource‑level vs platform‑level telemetry
Ability to explain when to use Azure Monitor versus Azure Data Explorer, Grafana, or third‑party tools.
Additional skills: Write complex KQL queries across multiple tables; use parse, extend, mv‑expand, joins, time‑series, summarise patterns, performance‑optimised queries; build reusable queries, functions, summary rules for cost & performance optimisation; debug slow or expensive queries.