Customer Inventory Manager (m/f/d)

Job Description

Do you want end-to-end ownership of B2B E‑Commerce inventory—where your decisions directly influence availability, consumer sales and growth? Bring your inventory management expertise to the forefront and take end‑to‑end ownership of supply, availability and stock optimisation—using data, insight and smart decision‑making to drive growth, efficiency and customer satisfaction at scale.

This position can be based in our hub in London or our LEGO® Office in Grasbrunn, close to Munich, and will follow a hybrid working model with three days in the office and up to two days remotely. Relocation support is not offered. The closing date for applications will Thursday 30th April 2026.

Core Responsibilities

• Own end‑to‑end B2B e‑Commerce inventory performance, driving in‑stock availability, weeks of cover optimisation and healthy stock turns through robust forecasting, replenishment and issue resolution.
• Own the customer relationship relating to inventory strategy, aligning demand, supply and inventory strategies to support commercial priorities, Tier 1 events and long‑term growth plans.
• Plan and secure sufficient inventory for Tier 1 events and micro‑occasions, ensuring the right stock is in the right place at the right time to maximise sales and minimise risk.
• Drive customer inventory insights and reporting, producing and circulating clear in‑stock, weeks of cover and inventory health reporting, and representing the Centre of Excellence in regional inventory forums.
• Track consumer sales performance for novelties, ensuring fast, responsive replenishment to capture early demand signals and avoid lost sales during critical launch windows.
• Act as a key contributor to the weekly BPR, analysing stock, sales and supply data to highlight risks, opportunities and required actions.
• Build inventory capability and awareness within the COE, developing tools, dashboards and training to improve decision‑making, collaboration and customer value creation.
• Collaborate with internal Supply Chain, working in close collaboration with Supply Chain and Operations teams to manage constraints, resolve exceptions and ensure accurate execution from forecast through to delivery, supporting strong service and inventory performance.

Play your part in our team succeeding! You will be the go‑to expert within the E‑Commerce Centre of Excellence for all customer inventory matters, working closely with Sales, Marketing and E‑Merchandising to ensure optimal inventory positioning that supports joint sales ambitions. Bringing clarity, insight and strong collaboration will help ensure consumers can always find the right products, at the right time, across our key retail partners. Great e‑commerce performance starts with great inventory decisions. This role brings together teams, data and execution to ensure our products are available when consumers want them—making it a critical contributor to the wider business.

Qualifications

• Some years experience in inventory management, supply chain or demand planning, ideally within a retail, e‑commerce or consumer goods environment.
• Proven experience working directly with customer supply chains, including demand planning, replenishment and inventory performance management.
• Strong understanding of end‑to‑end supply chain operations in a retail or e‑commerce context; experience in the toy or fast‑moving consumer goods industry is a plus.
• Advanced analytical capability, with hands‑on experience using BW, Power BI and Excel‑based analysis tools to interpret data, build insights and support decision‑making.
• Demonstrated ability to translate complex data into clear, actionable recommendations for both technical and non‑technical colleagues.
• Highly dedicated and proactive, with the ability to take ownership, prioritise effectively and drive topics forward independently.
• Strong collaboration and communication skills, enabling effective partnership across Sales, Marketing, E‑Merchandising, Demand Planning and regional supply chain teams.
• Continuous improvement mentality, confidently challenging the status quo and driving positive change through new ideas, process optimisation and innovative ways of working.
• Business fluent in English.

Benefits

• Family Care Leave – Enhanced paid leave options for important times.
• Insurance – Life and disability insurance providing protection and peace of mind.
• Wellbeing – Resources and benefits to nurture physical and mental wellbeing, along with opportunities to build community and inspire creativity.
• Colleague Discount – Qualifies from day 1 for a generous colleague discount.
• Bonus – Rewarded through the bonus scheme when goals are reached and if eligible.
• Workplace – Assigned a primary workplace location; hybrid work policy averages three days per week in the office.

The LEGO Group is highly committed to equal employment opportunity and equal pay and encourages applicants from all backgrounds (sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Join the LEGO® team today.