Customer Relations Manager

Gurtec GmbH has been a partner for the development and sale of conveyor elements for a wide range of industries since 1969. The company's development was further accelerated by the acquisition of the NEPEAN Group in 2017. With around 1,900 employees worldwide and around 130 qualified employees at the Schöppenstedt site, we are ideally positioned to serve customers at an international level with first-class solutions.

Customer Relations Manager (m/w/d) – Internal Service, Export and Shipping Department

Your Tasks

• Leadership and development of the office, inside sales, and shipping teams (8 members total), including coaching, onboarding, and performance reviews
• Overall responsibility for customer service in the mechanical engineering sector, including quotations, order processing, and escalation management
• Main contact for national and international customers and internal stakeholders
• Interface between sales, production, logistics, and finance; direct report to Sales Director EMENA
• Support sales in contract, pricing, and complex customer situations
• Optimization and standardization of customer management, export, and shipping processes
• Preparation of management reports, KPIs, and participation in international projects

Export & Customs Responsibility

• Ensuring compliance with export control, customs, and foreign trade regulations
• Definition and application of Incoterms based on contractual, risk, and cost considerations
• Coordination and verification of export documentation and customs classification
• Advising customers and internal departments on customs and trade-related topics
• Cooperation with freight forwarders and logistics partners; support of audits and internal reviews

Head of Shipping Department

• Responsibility for timely and compliant international delivery of conveyor components
• Oversight of packaging, shipping quality, delivery performance, and transport costs
• Close coordination with production and warehouse operations
• Continuous improvement, risk management, and compliance with internal and international trade requirements

Your Profile

• Several years of professional experience in sales, customer service, or export, preferably in mechanical engineering
• Strong leadership, organizational skills, and ability to work independently and cross-functionally
• Very good knowledge of export control, customs regulations, Incoterms, and international trade procedures
• Experience with international deliveries, tariff classification, export documentation, and cross-border regulations
• High customer orientation with strong problem-solving and communication skills
• Fluency in German and English; additional languages are an advantage
• Confident use of ERP systems (e.g. SAP or comparable) and MS Office
• Structured, solution-oriented working style with a high level of reliability and responsibility

Our Offer

• Flexible working hours
• fixed-term contract
• 29 vacation days per calendar year
• Intensive induction with cross-divisional training courses
• Attractive company pension scheme concepts

Have we piqued your interest? Then we look forward to receiving your application.