Customer Service Advisor- Swedish Speaking (Fixed Term Contract) (m/w/d)

Job Description

As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. Every day, our award‑winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise.

About the Role

This is a fixed‑term contract until 31st January 2027. Start dates are available from June to September.

As a Customer Service Advisor, you’ll be responding to LEGO fans from all corners of the world during our peak season.

We offer a competitive starting salary plus benefits including a performance‑based/discretionary bonus of up to 10%. Full in‑person training will be given with an up to 5‑week induction including on‑the‑job support.

We also offer a hybrid‑work approach that gives Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two days each week, after training. Working a Saturday on rotation will also be required as part of this role.

We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down elusive rare parts. Together, we’re crafting new ways to connect with fans worldwide to make the LEGO experience unforgettable.

Why you’re the perfect match

If you can keep cool when LEGO mini‑figures are losing their heads, you’ll thrive on the team. You’ll bring energy, compassion, and fluency in English and Swedish.

What you’ll be doing

• Respond to consumers in both English and Swedish – spoken and written.
• Engage with consumers via phone and e‑mail, handling a range of topics including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
• Build strong and positive relationships with consumers in a fun and engaging manner.
• Assess and solve brick‑based problems using our tools and programs, requiring solid IT skills to support consumer requests.
• Adapt to a variety of shifts, including Saturdays on rotation, to provide exceptional service.

What’s in it for you

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by life and disability insurance.

Wellbeing – We provide resources and benefits to nurture physical and mental wellbeing and opportunities to build community and inspire creativity.

Colleague Discount – From day 1 you qualify for our generous colleague discount.

Bonus – We reward achievement through a bonus scheme when goals are reached and eligible.

Workplace – Assigned a primary workplace location (office, store or factory). Hybrid policy averages 3 days per week in the office.

Equal Employment Opportunity

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to children’s rights and child wellbeing worldwide. Candidates offered positions with high engagement with children are required to participate in child safeguarding background screening, as a condition of the offer.