German Speaking Customer Service for Vehicle Manufacturer - Work In Greece

Stellenbeschreibung:

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives for a leading vehicle manufacturer in Greece. This role is perfect for individuals who are passionate about the automotive industry and enjoy providing exceptional customer support in German. As a member of our team, you will assist customers with their inquiries related to vehicles and services, ensuring a seamless experience.

Key Responsibilities

Manage customer inquiries regarding vehicle specifications, features, and purchasing processes via phone, email, and chat in German
Provide detailed information on vehicle models, pricing, and financing options to assist customers in their decision-making
Assist customers with scheduling test drives and maintenance appointments, as well as addressing any concerns they may have
Resolve customer complaints and inquiries efficiently while maintaining high standards of service
Document all customer interactions accurately in the CRM system for follow-up and reporting purposes
Collaborate with internal teams to enhance the customer experience and ensure effective service delivery
Stay informed about industry trends, company products, and promotional campaigns to provide relevant information to customers

Requirements

Fluency in German (both written and spoken) is essential; knowledge of English and/or Greek is a plus
Experience in customer service, preferably within the automotive or vehicle manufacturing industry
Strong communication skills and the ability to connect with diverse customers
Excellent problem-solving abilities and a focus on achieving customer satisfaction
Ability to manage multiple inquiries effectively in a fast-paced environment
Familiarity with CRM software and general office applications is desirable
Willingness to work flexible hours, including weekends, as required
Relocation to Greece for the duration of employment is necessary