Customer Success Advisor - German speaking

Customer Success Advisor - German speaking

Join to apply for the Customer Success Advisor - German speaking role at iwoca.

We're looking for a Customer Service Advisor – German speaking.

Customer Service Advisors are the first point of contact for potential customers as well as new and existing customers, and thus the “face” of iwoca.

You handle incoming calls, emails and web chats, supporting entrepreneurs with general inquiries, new applications and repeat loans. You highly value our customer service and support customers with your excellent communication skills so they can successfully utilize our products.

A fundamental component of our success is convincing and inspiring customers and partners of our mission – ranging from hair salons and dental practices to financial advisory services and banks.

Imagine a world where every small business has the power to thrive. That's the world we're building at iwoca. Since 2012, we've revolutionised how these businesses access finance, turning a lengthy process into fast, flexible funding that works for modern businesses. We have supported over 150,000 businesses across Europe and aim to empower one million businesses with the financial tools they deserve.

Your mission

• You are responsible for overall customer satisfaction and ensure that customer inquiries via phone, email or web chat are handled promptly and efficiently.
• You answer questions about our products, the application process and our service in general, supporting both new and existing customers.
• You assist entrepreneurs in completing their applications and providing the necessary documents required for a credit decision.
• You collaborate with various teams within iwoca to achieve the best outcome for our customers.
• You proactively participate in the development of iwoca by providing regular insights on customer feedback, opportunities to improve our processes or new offerings from our competitors.

Requirements

We look for people who are smart, humble, motivated and always looking to improve.

• You enjoy communicating with customers and live "customer centricity". Your greatest motivation is achieving success with our customers.
• You have completed commercial training / business studies (kaufmännische Ausbildung / betriebswirtschaftliches Studium) and can add value with relevant professional experience in customer service (experience in banking or fintech is a plus).
• You are highly motivated, organised, a true team player and have a 'hands‑on' mentality.
• You have excellent communication skills and a high quality of German language. You also have a good understanding of English.
• An independent, team‑oriented and reliable way of working is a given.

Work‑life balance is incredibly important at iwoca. This is a hybrid role you can split between office and home.

We want to make iwoca a place where everyone feels welcome and can confidently be themselves.

Culture & Office

We prioritize learning, growth and support, invest in professional development, and value diversity in thought and skill.

Our offices are located in London, Leeds, Berlin, and Frankfurt and we offer plenty of drinks and snacks, events, and clubs including bingo, comedy nights, yoga, and football.

Benefits

• 26 days of vacation a year plus a free day for your birthday.
• One‑month fully paid sabbatical after 4 years.
• Mental health support.
• Company Pension.
• Gym membership program €25 contribution.
• €25 contribution toward the Deutschlandticket.
• Paid volunteer day.

Learning & Development

• Learning and development budget for everyone.
• Learning German budget.
• Company‑wide talks with internal and external speakers.
• Access to learning platforms like Treehouse.

Compensation Range: €30K – €38K.

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