Customer Success Manager - DACH region

About Aidoc

Aidoc is revolutionizing clinical decision‑making with real‑time clinical AI imaging solutions, impacting over 60 million patients annually. Our technology empowers physicians to diagnose urgent cases, ultimately improving patient outcomes.

Powered by our proprietary aiOS, Aidoc assists clinicians by precisely highlighting suspected pathological findings directly on medical images and prioritizing cases, ensuring that urgent patients receive immediate attention.

As a leader in clinical AI, Aidoc has the most FDA‑cleared Computer‑Aided Detection (CAD) solutions, adopted in more than 1,600 medical centers worldwide.

Since 2016, we have secured more than $370 million in funding and were recognized as one of TIME’s 50 most genius companies.

About this role

This Customer Success Manager role focuses on championing customers and their outcomes across Germany and the DACH region, requiring strong familiarity with the German healthcare environment.

You will work closely with engineering, operations, sales, and support teams to understand customers, enhance the value they receive from our solutions, and demonstrate the impact for their organization.

Leading and coordinating comprehensive customer training programs to ensure successful onboarding, deep adoption, and ongoing proficiency with Aidoc’s AI solutions is a key aspect of the position.

Responsibilities

Be the customer success manager: define the customer’s road to success and select Aidoc resources for success plan execution.

• Strategic thinker who drives customers to success.
• Ensure high utilization and engagement with our solutions.
• Proactively monitor trends and address issues before they arise.
• Act as a proactive agent, not a traditional project manager, while possessing effective management and leadership skills.
• Design and prioritize success plan activities such as training, engagement, research, and value demonstration.
• Advocate for customers and serve as their trusted advisor, bridging Aidoc and our customers.
• Identify and grow relationships with key stakeholders and learn about their challenges and objectives.
• Enhance AI value in their workflows and translate desired outcomes into actionable next steps with R&D teams.
• Collaborate with technical teams to ensure smooth onboarding of new customers.
• Drive product enhancements by representing the customer perspective across product, data, and AI teams.
• Maintain deep understanding of our solutions’ performance and user interface.
• Work with analytics teams to develop compelling value demonstrations, storytelling using data, and present insights to customers.
• Initiate and help execute research initiatives.
• Lead structured training sessions for radiologists, physicians, and operational teams.

Requirements

• BSc in science, engineering, or a quantitative field; MSc preferred.
• 2–3 years of experience in Customer Success, Customer‑Facing analytics, Project Management, or a similar role.
• Fluent in German (written, spoken, and professional engagement) and English.
• Experience in a SaaS high‑tech/startup environment with an agile mentality.
• Knowledge of the German healthcare system and strong clinical workflow expertise.
• Experience designing and delivering customer training programs, including clinical or technical education.
• Stakeholder management with executive‑level relationships.
• Experience with data analytics and medical imaging, particularly with radiologists.
• Research experience.
• Ability to multitask, solve problems, and work cross‑functionally in a dynamic environment.
• Critical thinker with analytical approach and data‑driven decision‑making.
• Tech‑savvy, able to understand technical concepts and lead discussions with engineering teams.
• Excellent verbal and written communication skills in English, German, and other relevant languages.
• Europe‑based and able to travel 25–50%.