Customer Success Manager - German-speaking (m/f/d) in Berlin or Konstanz

Overview

Description
Too much data, not enough insight? We get it. At KNIME, we build software that helps people clean, combine, and understand their data—fast, efficiently, and without code. And with our focus on Data Analytics & AI, we empower everyone to turn complex challenges into clear, actionable insights. You can help make that happen. We’re not just an open-source data analytics company—we’re a fast-growing, globally recognized pioneer at the intersection of data and AI, with users across industries, an international team from 30+ nationalities, and a thriving open community. Join us as a Customer Success Manager in Berlin or Konstanz* and help our customers turn data into value by building trusted relationships and supporting long-term success with KNIME.

Who You Are

• Customer-oriented: You like partnering closely with customers, taking the time to understand their objectives and challenges, and helping them realize real value from the product.
• Trust-driven: You’re an attentive listener and clear communicator who builds relationships that are dependable, respectful, and built to last.
• Solution-minded: With a strong sense of empathy and pragmatism, you turn customer feedback and needs into tangible actions and effective solutions.
• Experienced & structured: You bring hands-on experience from a customer-facing role in a software or SaaS context, ideally covering topics like adoption, renewals, or account growth.
• Team player: You collaborate naturally with Account Managers and fellow KNIMErs to create seamless and successful customer experiences.
• Confident communicator: You are fluent in both English and German and feel comfortable engaging with a wide range of stakeholders.

Responsibilities

• Customer journey support: Guide customers from first contact through onboarding and adoption, ensuring they get real value from KNIME.
• Relationship management: Build and maintain strong relationships across multiple stakeholders within each customer organization.
• Value delivery: Be the go-to person for customer questions, challenges, and opportunities—connecting the right internal resources when needed.
• Growth partnership: Collaborate with Account Managers to support customer growth and long-term engagement with KNIME.

About Us

KNIME is a fast-growing international Enterprise Software company. At KNIME, we build innovative software to help individuals and organizations make sense of their data through an intuitive, visual approach to data analytics and through integrations to the most advanced data science and AI/ML techniques on the market. KNIME Software comprises two products: the free and open KNIME Analytics Platform which has an intuitive low-code, no-code interface that allows anyone from spreadsheet users to seasoned data scientists to analyze their data; and KNIME Business Hub, its commercial which allows for large-scale collaboration and dissemination of insights across an enterprise. At the core, we are an open-source company, which requires KNIMErs often to challenge and rethink conventional commercial strategies and ensure that the user – whether free or commercial – is at the center of every decision being made. At KNIME, you’ll gain experience working with industry leaders in their field – KNIME is used by many Fortune 500 enterprise customers, across 60 countries.

Though we are happy to have applicants from further away, we’re not offering relocation benefits for this position.

KNIME is an equal opportunity employer. We’re all about providing opportunities for different perspectives to come together, where everyone feels included no matter their background.

What We Offer

• Purpose-driven work: Help users and organizations succeed with an open, intuitive, and powerful data analytics platform.
• Impact & ownership: Take responsibility for customer relationships while contributing to KNIME’s continued growth.
• Collaboration & trust: Work in an open, international environment that values transparency and teamwork.
• Learning: Grow alongside experienced colleagues who share knowledge and support continuous development.
• Flexibility: Hybrid work options and flexible hours to support a healthy work-life balance.