Customer Success Manager in B2B AI SaaS Legal Tech in Berlin

Customer Success Manager in B2B AI SaaS Legal Tech in Berlin

One of our clients (AI B2B SaaS in LegalTech) is looking for Customer Success Managers from SMB to Enterprise (m/f/d) speaking German on a native level to join their Customer Success team. The company has scaled from 100k to 4m EUR ARR this year and is on a crazy momentum - we look forward to receiving your applications!

What You’ll Do

• Strategic Implementation: Lead the integration of the tool into client workflows, ensuring seamless onboarding and adoption.
• Training & Enablement: Run workshops, demos, and enablement sessions that help users embrace the tool’s AI capabilities as an everyday tool.
• Customer Partnership: Act as the primary contact for enterprise customers with a consultative, strategic approach — becoming a trusted advisor and thought partner.
• Success Metrics: Track adoption, utilization, and ROI metrics to drive measurable client success and renewal readiness.
• Advocacy & Engagement: Build deep relationships and transform users into internal champions.
• Customer Health Monitoring: Proactively identify risks and opportunities for expansion through data insights and engagement.
• Feedback Loop: Translate client feedback into actionable insights for our Product and Legal Engineering teams.
• Collaboration: Partner closely with Sales during handoffs and renewal cycles to ensure a seamless customer experience.
• Travel within the DACH region may be required for client visits and workshops.

What You Have

• 2-5 years of experience in Customer Success, Consulting, or Enterprise SaaS account management.
• Proven experience managing large, complex customer relationships — ideally in legal tech, B2B SaaS, or professional services.
• Strong communication and stakeholder management skills, comfortable engaging with partners, CLOs, and senior executives.
• Strategic mindset with the ability to connect product capabilities to business outcomes.
• Organized, proactive, and able to balance multiple priorities in a fast‑moving environment.
• Team‑oriented and collaborative — you thrive at the intersection of customer, product, and sales.
• Legal or consulting background (e.g., law degree, experience in a law firm, or management consulting) is a strong plus.
• Native‑level German and professional English fluency.

What We Offer

• The opportunity to work at the forefront of AI innovation, shaping how lawyers and legal teams operate.
• A chance to define and scale our Customer Success function — building best‑in‑class playbooks and processes.
• A collaborative, high‑growth environment that values learning, ownership, and impact.
• The ability to directly influence product direction and customer outcomes at one of Europe’s most exciting AI startups.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Industries

Staffing and Recruiting

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