Customer Success Manager LINDERA Berlin, Germany

❯❯# Customer Success ManagerPosted on October 25, 2025 (5 months ago)# About LINDERALINDERA GmbH, founded in 2017, is established in digital health prevention with a focus on computer vision AI for 3D motion analysis. Its main goal is fall prevention in elderly people. Using standard smartphone cameras, LINDERA enables precise gait analyses that identify fall risks early and enable personalized prevention measures. This innovative approach significantly improves the safety and quality of life of elderly people. The experience gained from working with seniors contributes to the continuous improvement of AI technology, which is now used worldwide as a white-label solution in leading MedTech companies and universities. LINDERA combines medical expertise with the latest AI innovations to increase efficiency in digital healthcare. # Role DescriptionBuilding on our proven AI technology, LINDERA focuses on transforming quality management and care processes in elderly care and rehabilitation. We integrate digital movement analyses into daily workflows, documentation, and quality systems.Here comes your role.Your role:We are looking for a Customer Success Manager for our interdisciplinary team. You are nationally responsible for the successful implementation and scaling of the LINDERA mobility analysis app in the care process of our customers. This role focuses on transforming traditional quality management approaches in elderly care with digital innovation—ideal for someone passionate about driving operational excellence and process optimization in healthcare.What you achieve:* Successful implementation of LINDERA technology in care facilities and rehabilitation centers, driving seamless integration into existing care processes.* Shaping change management initiatives that help organizations adapt their quality assurance frameworks to integrate digital mobility assessments.* Building long-term partnerships with quality managers, nursing professionals, and caregivers to ensure sustainable adoption and ROI.* Developing training programs and best practices to support care teams in effectively using LINDERA's technology in their daily routines.* Collaborating with product and engineering teams to translate customer feedback and process requirements into product improvements.* Communicating success metrics and KPIs that demonstrate the impact of digital transformation on care quality, efficiency, and resident outcomes.* Ensuring documentation and administrative processes, e.g., maintaining project-related documents, creating and tracking offers, and structured filing of training and project materials.* Systematically tracking project progress and customer communication, including schedules, to-do lists, minutes, and maintenance of CRM and internal tools. # RequirementsWhat you bring:* A degree in health management, quality management, nursing sciences, business administration with a healthcare focus, or a related field.* 2+ years of experience in customer success, account management, or process optimization in healthcare.* Understanding of care processes and quality management systems in the German healthcare system.* Experience with digitization projects in healthcare.* Strong project management skills with proven ability to lead change management initiatives in complex organizational environments.* Excellent communication and relationship-building skills with the ability to work with various stakeholders from facility management to frontline caregivers.* Experience with quality standards in healthcare (e.g., nursing quality assurance law, MDK requirements) and regulatory compliance.* Fluent in German and English, both written and spoken.* A strategic mindset with a hands-on mentality—someone who can see the big picture while implementing operational details.* Passion for improving care quality through technology and process innovation.DepartmentCustomer successLocationBerlin, Germany
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