Customer Support Manager (m/f/d)

About us:

At Saltz, we believe the finest ingredients should be available in one marketplace. For too long, the culinary world has been tangled in a web of distributors and hidden costs, separating passionate chefs from incredible producers. We’re changing that.

Saltz is the digital marketplace where quality and creativity connect directly. We empower chefs to discover and source an incredible variety of fresh ingredients, from local farms to international craftsmen, with complete transparency. For producers, we unlock a global market overnight. An oyster farm can join Saltz today and be selling to hundreds of restaurants across six countries by tomorrow. That’s the power of our platform.

We are a VC-backed, fast-growing startup, and we’re unapologetically ambitious. Our vision is to connect thousands of suppliers with thousands of chefs across hundreds of cities, creating a new, efficient, and transparent ecosystem for fresh food.

About the role:

As one of our early customer support manager hires, you'll play a real part in shaping how we support and grow our customer community from the ground up. This is a role where your instincts and ideas actually matter.

Day-to-day, you'll be the main point of contact for our clients, proactively reaching out to make sure they're getting the most out of Saltz App and spotting opportunities to help them discover more of what we offer.

What you will do:

• Provide outstanding customer support to chefs and restaurants, both reactively and proactively
• Communicate with clients via phone, WhatsApp, email, and chat to resolve issues and answer questions
• Handle claims and escalated cases with empathy and efficiency.
• Act as the voice of the customer internally (report issues to suppliers, logistics, and product teams)
• Become a trusted partner for our clients, helping them navigate orders, deliveries, and product information.

What you need:

• You speak German and Polish fluently, and can communicate clearly in English
• 2+ years of experience in customer support, account management, or a similar client-facing role
• You're confident on the phone and know how to make people feel heard and supported.
• You're patient, empathetic, and solution-oriented
• You enjoy solving problems and making processes smoother
• You're organized and able to juggle multiple conversations and tasks at once

What you get:

• Flexible working hours and workflow, so you can structure your day in a way that works best for you
• Remote setup so you can work from anywhere across the EMEA region.
• The hardware you need to get started
• Team offsites across the whole company to connect, learn, and celebrate wins.
• Space to grow fast in a startup and put your stamp on our growth.
• Direct mentorship and access to founders and investors

Saltz Marketplace, UAB is an equal opportunity employer. We respect and empower each individual who joins us. Saltz Marketplace, UAB commits to a transparent, inclusive, non-discriminatory recruitment process and employment.